As many of you may or may not know, the walls of Southwest’s Headquarters are not decorated with expensive artwork, but rather the priceless pictures and items of our Employees and their loved ones, our history, and our Culture. It’s always fun walking up and down the halls, and ask anyone here, you always spot something you didn’t notice before hanging on those walls. So I thought it would be fun to start a series of what’s on our walls since only our Employees can see them.
I think the best approach to this series is to start from the ground floor and move our way up, and the most fitting item to start with is one of several murals that are displayed right outside our elevator doors.
The mural below is probably the most symbolic of them all, and it’s fitting that it’s located on the ground floor right next to the University for People since it’s really the foundation or cornerstone of our business. As you can see, it’s the immortal words of our very own President Emeritus, Colleen Barrett, chiseled in stone:
The Golden Rule
TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED
With the small print stating:
Colleen Barrett on Providing Legendary Customer Service:“It’s not really complicated; it’s all based on The Golden Rule.”
What I like about it is that it not only it serves as a daily reminder as we begin our day that we are a Customer Service organization that just happens to be in the airline business, but it’s also a reminder on how to make life less complicated.