As Employees of the LUV Airline, there is nothing we enjoy more than reading a good LUV story! Customer Jeff Wright reached out to us recently to share how Southwest has helped him connect to what's important in his life—his wife of 14 years—through friendly, reliable, and low-cost air travel. Jeff was recently traveling home from a business trip to celebrate his and... read more
What is Southwest LUV Mail?
Each month, we get hundreds of letters, emails, and phone calls from Customers who share stories about our Southwest Warriors providing Legendary Customer Service. We LUV these stories, and we are always looking for creative ways to celebrate our Employees. LUV Mail highlights some of our greatest Employee tales, told by you, our LUVing Customers.
As SWA Customer Omar Vikin and his son were driving to Manchester-Boston Regional Airport, the younger Vikin sent a text message to a girl asking her to junior prom. She said, “Yes!” Later, onboard one of our Southwest LUV jets, Mr. Vikin mentioned his son’s accomplishment to DEN Flight Attendant Valerie Pate. Valerie recruited HOU Flight Attendant Marty Cobb and... read more
A camera can symbolize more than just a nice piece of electronic equipment; it can be the vessel in which precious memories are kept. Such was the case for Customer Carly Piotrowski’s camera, which was accidentally left behind in MCO and contained irreplaceable pictures from Ms. Piotrowski’s Disney vacation. MCO Captain George Anagnostopoulos overheard Ms. Piotrowski... read more
Oakland First Officer Bryan Turner truly appreciates Oakland Senior Crew Base Coordinator Danielle Nobori, because, for Bryan, Danielle coordinated special efforts to help him get back on the road to recovery from an illness. Bryan came down with the bug shortly before he was to go on a three-day reserve block. He made the call to our Oakland Base, and, before he knew what... read more
Our Employees show their love for our military veterans in many different ways—Baltimore Customer Service Supervisor Sue Lee says it with home-baked goodies and delicious delicacies! Her Coworker, Baltimore Customer Service Supervisor Karen Voccia, sent in a LUV Report praising Sue for the culinary kindness that she routinely shows to Honor Flight veterans and... read more
San Diego Customer Service Supervisor Katie Kuhn and San Diego Station Administrator Barbara Pellegrino cooked up some holiday cheer for our troops this Thanksgiving! They organized a turkey dinner for the servicemen and women at the San Diego USO, and they consistently serve these men and women—and recruit other San Diego Employees to do the same—yearround. Great... read more
Going to an airport and getting on a plane and traveling to unfamiliar territory takes on a whole new meaning when one has a hearing loss. A routine flyer so to speak, I was familiar with how to fly and, despite a hearing loss, was able to hear well enough and connect with those whether I flew solo or with others. When my hearing loss became severe, and I was married... read more
I understand customer service. I teach a college-level course about one of the most successful customer service cultures in the world: The Walt Disney World Resort in Orlando, Florida. I know that it’s the little things that make a difference and grow customer loyalty. I only say all of this to help you understand what an impact one small interaction had on my family on... read more
I am one of your biggest fans. I know there are plenty of people who would vie for that title, but I’m most certainly a contender. We go way back. My brother and I flew to Oakland on Southwest when I was seven and continued to earn our wings (which I wore proudly on every flight) every year thereafter. Those were the days when my mom could come to the gate, placing us... read more
The following contribution comes courtesy of Kevin Bailey, a Volunteer Photographer for the Vietnam War Flight Museum: A big tip of the hat to Southwest Airlines for sponsoring not only the July 4 Freedom Fest in downtown Houston, but also for sponsoring a pair of beautiful World War II 'Warbird' formations that flew over the crowds in the late afternoon. Just as the... read more