Going to an airport and getting on a plane and traveling to unfamiliar territory takes on a whole new meaning when one has a hearing loss. A routine flyer so to speak, I was familiar with how to fly and, despite a hearing loss, was able to hear well enough and connect with those whether I flew solo or with others. When my hearing loss became severe, and I was married... read more
What is Southwest LUV Mail?
Each month, we get hundreds of letters, emails, and phone calls from Customers who share stories about our Southwest Warriors providing Legendary Customer Service. We LUV these stories, and we are always looking for creative ways to celebrate our Employees. LUV Mail highlights some of our greatest Employee tales, told by you, our LUVing Customers.
I understand customer service. I teach a college-level course about one of the most successful customer service cultures in the world: The Walt Disney World Resort in Orlando, Florida. I know that it’s the little things that make a difference and grow customer loyalty. I only say all of this to help you understand what an impact one small interaction had on my family on... read more
I am one of your biggest fans. I know there are plenty of people who would vie for that title, but I’m most certainly a contender. We go way back. My brother and I flew to Oakland on Southwest when I was seven and continued to earn our wings (which I wore proudly on every flight) every year thereafter. Those were the days when my mom could come to the gate, placing us... read more
The following contribution comes courtesy of Kevin Bailey, a Volunteer Photographer for the Vietnam War Flight Museum: A big tip of the hat to Southwest Airlines for sponsoring not only the July 4 Freedom Fest in downtown Houston, but also for sponsoring a pair of beautiful World War II 'Warbird' formations that flew over the crowds in the late afternoon. Just as the... read more
As a 58-year-old Registered Nurse from Troy, New York, getting to the wilderness isn't always easy. But my best friend Clare and I recently enjoyed the most thrilling camping excursion in the mountains of the Western United States. Leaving our husbands behind, we flew to Las Vegas on Southwest Airlines and rented a car. Our cargo consisted of only the essentials: camping... read more
Manager of Station Administration, Los Angeles After graduating from the University of Southern California, Hawaii native Melissa Chun landed her first job as a Customer Service Agent for Southwest Airlines. Nineteen years later, she still shares her Fun-LUVing Attitude with Customers and Coworkers at Los Angeles International Airport—or as it’s better known, LAX. ... read more