In the last 14 days, I have traveled through 4 states covering 4 airports, 2 airlines, and 3 different hotels. Over the course of these trips, I have noticed that how an organization treats its customers has even more impact than I thought.
Let’s start with the airlines.
Most of the travel was on Southwest Air.
to read more, visit: http://vitaminch.com/blogs/2009/11/23/14-days/