News

Southwest Airlines reacts to winter storm

Feb 09 2010

Southwest Airlines has announced possible service disruptions because of the expected snow.

to read more, visit: http://newsblogs.chicagotribune.com/the-problem-solver/2010/02/southwest...

Source: 
http://newsblogs.chicagotribune.com

Comments

I was not impressed with Southwest during the bad weather period. I tried for three days to call someone at Southwest with a question and the SHORTEST wait time I was quoted was 49 minutes! And that's when I even got a message. The rest of the time I just got a busy signal. I realize you were busy with rescheduling flights, etc., but you need to adjust your staff so there's SOMEONE there to at least answer the phones. I had a simple question related to a trip I was trying to book online that would have taken 30 seconds to answer. Instead I had to book it with another airline.

  • Stonelion (not verified) — 02-16-2010 at 10:35 AM
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