I was not impressed with Southwest during the bad weather period. I tried for three days to call someone at Southwest with a question and the SHORTEST wait time I was quoted was 49 minutes! And that's when I even got a message. The rest of the time I just got a busy signal. I realize you were busy with rescheduling flights, etc., but you need to adjust your staff so there's SOMEONE there to at least answer the phones. I had a simple question related to a trip I was trying to book online that would have taken 30 seconds to answer. Instead I had to book it with another airline.