News

Southwest Gains Passengers by Skipping Fees

Oct 14 2009

By Justin Bachman

The $15 you fork over at the airport to check a suitcase helps a financially ailing airline's bottom line. Perhaps it persuades some families to drive instead. But can this $15—and the other fees airlines are piling on—be prompting passengers to switch airlines?

to read more, visit: http://www.businessweek.com/bwdaily/dnflash/content/oct2009/db20091014_0...

Comments

The last time I flew, I decided to switch to SouthWest because of the cost of extra luggage. $15 can sure put breafast on the table in this bad economy. Every little helps out and Southwest takes care of the little people like us. I will fly SouthWest all the time.

  • Simon (not verified) — 10-15-2009 at 01:41 PM

It's amazing what happens to an airline when they respect and truly value their passengers :-)

Paul In CRP

Has anyone had anything stolen from their checked luggage? I flew from STL to MCO on 10-14-09 and have discovered missing items of value. What should I do?

  • Mary (not verified) — 10-16-2009 at 02:17 AM

Hi Mary,
I would contact the baggage service office at both airports, to see if anything was turned in.

  • Rachel (not verified) — 10-16-2009 at 03:27 PM

Also try calling CSA in originating city to see if they've got something there.

  • Anonymous (not verified) — 10-22-2009 at 04:36 PM

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