Southwest Airlines Cargo was recently honored to receive the 2011 Quest for Quality Award, awarded by Logistics Management Magazine. In addition to the award recognition for top air cargo carriers, Southwest Airlines Cargo received the highest overall score among all air cargo carriers. Southwest topped three of five critical categories including: Ontime Performance, Value, and Customer Service.
Vice President of Southwest Airlines Cargo & Charters Matt Buckley said, “Quality and overall Customer Experience are key to the success of Southwest Airlines Cargo. We are honored to be recognized by Logistics Management readers as we strive for continuous improvement in our overall experience and value. I applaud the superb teamwork of our Employees across our system for their dedication to excellence.”
Quest for Quality is the most extensive market research study conducted in the logistics industry. Each year, the study evaluates and measures transportation service providers, determines relevant criteria when selecting a provider, and examines performance measurements and expectations of each provider. For the past 28 years, Logistics Management’s Quest for Quality has been regarded in the transportation and logistics industries as one of the most important measures of Customer Satisfaction and performance excellence.
Group Editorial Director of Peerless Media and publisher of Logistics Management Michael Levans said, “The fact that Southwest Airlines has maintained this high level of scoring over the past few years is a true testament to the carrier’s commitment to customer service. While every freight transportation mode faced monumental operating challenges during the Great Recession, no other mode had to navigate the level of volatility that the air cargo sector faced. To come out on top during this period is an admirable achievement.”
Congratulations to the Cargo, Ramp, and Operations Employees across our system for this prestigious award!”