Here is an overview of our current efforts:
- All erroneous bookings have been identified and refunds are currently being processed for all Customers impacted with duplicate bookings.
- We have heard Customer concerns regarding cancellation of their original reservation and have instructed our Employees to restore the itinerary, honoring the original fare.
- For those Customers who used debit cards and have received overdraft fees as a result of the additional charges, we will process a reimbursement for all overdraft fees that were caused by duplicate charges from Southwest for a single purchase. If you incurred overdraft fees, please fax documentation of those fees via a letter from your bank or a copy of your account showing the fees to 877-506-0154.
Southwest Airlines is committed to providing Customers with exceptional service both online and onboard. Our goal was to resolve this issue as quickly as possible to minimize any inconvenience to you, our valued Customers. We will continue to work with each of you on any outstanding issues you may be experiencing. Please contact us here.