Archive

Archive for June 2010

Southwest Airlines Begins New Boston-Philadelphia Nonstop Service

Jun 27 2010
Carrier Now Offers 13 Daily Nonstops to Philadelphia from the Boston Area (Boston Logan, Manchester-Boston Regional Airport, and Providence’s T.F. Green International Airport) The airline that brought America the Freedom to Fly now unites two cites centered around Freedom. Southwest Airlines (NYSE: LUV) today began new nonstop service between Boston Logan International Airport (BOS) and... read more

Survey Calls Southwest Airlines a Favorite for Overall Value and Friendly Flight Attendants

Jun 23 2010
Airfarewatchdog™ recently announced the results of its 2010 survey of more than 2,100 savvy flyers.  Respondents answered that they want the "good old days" back -- and the requests they're making are for formerly standard, free amenities: Snacks, non-alcoholic drinks, clean cabins, pillows, and blankets.  They are willing to pay for some amenities, such as alcohol and Internet, and... read more

Cargo Shipment in the News

Jun 17 2010
You may have seen recent media reports referencing a Cargo Shipment containing human specimens that was refused by Southwest Airlines in Little Rock on June 9.  Although it is common to transport human specimens for medical purposes, a longstanding Southwest Cargo Customer attempted to transport a shipment without following policies  in relation to labeling, packaging, and properly declaring the... read more

Southwest Airlines Is First Among Airlines in the American Customer Satisfaction Index

Jun 15 2010
Customer satisfaction results for five industries show improvement for many of the largest companies in the travel and restaurant industries, according to a report released today by the American Customer Satisfaction Index (ACSI). The report covers satisfaction with the quality of products and services provided by airlines, hotels, restaurants, fast food, and express delivery services....... read more

Revolutionizing Corporate Communications

Jun 09 2010
Click on the link above to read former Southwest Social Media guru Paula Berg's thoughts on how to revolutionize corporate communications. read more