Podcast

An Update on the All-New Rapid Rewards

By: Steve Heaser sheaser

Jul 05 2011
It’s hard to believe, but it’s been close to four months since we launched the All-New Rapid Rewards program! On this episode of Red Belly Radio I interview our Director of Rapid Rewards, Jonathan Clarkson, to get an update on how the new program is performing three months after the launch. As you all know, revamping our frequent flyer program and rolling it out was no small task. In fact, it... read more

EWR Rampers—Jersey Style!

By: Steve Heaser sheaser

Apr 26 2011
When Southwest (and I assume other airlines) opens a new city, we often send an airplane with some people to get both the airplane and the people to the new city. The people being moved might be people from Communication to deal with media in that new city, a Flight Crew to fly the plane the next day, someone from Fuel Management to coordinate fuel stuff, or maybe a videographer—that’s where I... read more

These guys don't know the meaning of "Can't."

By: Steve Heaser sheaser

Mar 25 2011
Have you ever played the basketball game "Horse?" it may been called "Pig" or any other number of animals or terms, but you play it by making a trick or difficult shot and the other person has to match it or he/she gets a letter. Each miss earns a letter and the first to miss enough to spell the word loses. So imagine playing with some guys who have hit shots (using regulation basketballs and... read more

Aviation’s Best Maintenance Professionals-An interview with Coach Tom Zollar

By: Steve Heaser sheaser

Mar 04 2011
Have you ever wondered how Southwest Mechanics compare to mechanics at other carriers? Aircraft Maintenance Professionals met last week in Las Vegas and a team of our Southwest Mechanics showed their talent in the fourth annual AMT Society Skills Competition. Teams from China, Mexico, Australia, and the US competed. This was Southwest's second year to compete and they went into Sin City with a... read more

Colleen and Cowboys

By: Steve Heaser sheaser

Feb 23 2011
Colleen Barrett is one of the founders of Southwest. She worked at the law firm with Herb Kelleher even before Southwest’s first lawsuits and flights. She is now our President Emeritus and know a lot of stuff. Recently I was called upon to shoot some video of Colleen to play for a new class of Flight Attendants, and this audio is from that. Hear her talk about her visions about customer service... read more

A Heroes of the Heart That Delivers!

By: Steve Heaser sheaser

Feb 20 2011
By now you have probably seen posts about who won the Heroes of the Heart for this year. Every Valentine’s day, for 17 years, since 1992, Southwest Airlines has announced the winner of the Heroes of the Heart award. Our Culture Committee and Colleen started this as a special tribute to a behind-the-scenes star workgroup that does not have direct Customer Contact. So who was the18th winner? There... read more

New Bloggers Dig the New Blog

By: Steve Heaser sheaser

Feb 02 2011
Red Belly Radio is a podcast that is available on iTunes and can be listened to on our corporate blog, Nuts about Southwest and is available to Southwest Employees through our company intranet SWALife. I say this because some of the listeners of this quality program may not have seen the new look of our blog. Either Employees who listen to Red Belly Radio via SWALife, or people who subscribe to... read more

Gary Kelly on 2010 4Q earnings

By: Steve Heaser sheaser

Feb 01 2011
This episode of Red Belly Radio was recorded shortly after 2010 fourth quarter earnings were released. I got to sit down with our Chairman, President, and CEO, Gary Kelly and talk about our profit for the quarter and for the year. We also talk about fuel hedging and about some of the changes coming in 2011 and 2012. Give it a listen. This Red Belly Radio includes references to non-GAAP results. A... read more

RNP—The TLA that's A-OK!

By: Steve Heaser sheaser

Jan 13 2011
My guest on Red Belly Radio this week is David “Fig” Newton and he knows WAY more about this than we have time for in this episode, but if you want to learn about how it works and what it does, this is the podcast to listen to. My guest on Red Belly Radio this week is David “Fig” Newton and he knows WAY more about this than we have time for in this episode, but if you want to learn about how it... read more

New Rapid Rewards—I Get The Point(s)

By: Steve Heaser sheaser

Jan 06 2011
This episode of Red Belly Radio is about the new Rapid Rewards program and my guest is Ryan Green from Marketing. No one knows more about this new program than Ryan. Give it a listen and you can talk to acquaintances and sound like an expert, too. This episode of Red Belly Radio is about the new Rapid Rewards program and my guest is Ryan Green from Marketing. No one knows more about this new... read more