Colleen Barrett is one of the founders of Southwest. She worked at the law firm with Herb Kelleher even before Southwest’s first lawsuits and flights. She is now our President Emeritus and know a lot of stuff.
Recently I was called upon to shoot some video of Colleen to play for a new class of Flight Attendants, and this audio is from that. Hear her talk about her visions about customer service of 40 years ago (I’ll give you a hint: it hasn’t changed a bit); a recap of our early newspaper ads to hire Flight Attendants; and who was actually flying Southwest in the early days.