Archive

Archive for July 2010

The Joey Journals

By: Steve Heaser sheaser

Jul 29 2010
Southwest Airlines buys a lot of stuff. In addition to fuel and aircraft,  we need computers, carpet, copiers and everything else it takes to run an airline. On this episode of Red Belly Radio, I sat down with Joey from our Purchasing department to see what kind of things go on there. read more

When Rachael Met Roy

By: Steve Heaser sheaser

Jul 21 2010
This week’s episode of Red Belly Radio is about two people flying from Chicago to Nashville. They were not traveling together, nor did they know each other. Roy Harris, a Southwest Airlines Customer would meet Rachel Jacobs, a Southwest Airlines Flight Attendant. Their introduction was anything but typical.  read more

Herb Has His Own Time Zone

By: Steve Heaser sheaser

Jul 14 2010
Did you know that Southwest Airlines has its own time zone? Well we share it with everyone else who lives and works in Central Time, but we have our own name for it. We call it Herb Time and it is what our Flight Crews use. On every flight, every day, every flight log book—Herb Time. And apparently, we are unique in the industry! Did you know that Southwest Airlines has its own time zone? Well we... read more

Teresa Laraba on Customer Service

By: Steve Heaser sheaser

Jul 07 2010
On this episode of Red Belly Radio, we find out how Senior Vice President Customer Services Teresa Laraba spends her days and what keeps her up at night. Part of this show is a recording of a Customer call after his flight was delayed. But he wasn’t calling to complain, he was calling to thank! On this episode of Red Belly Radio, we find out how Senior Vice President Customer Services Teresa... read more