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Posts Tagged ‘bthomas’

“On The Fly”: Excess Baggage

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Legendary Customer Service is not routine.  It’s jarring, unanticipated, and for the lack of a better term, overly reasonable.  Something legendary is also inherently memorable.  If On The Fly only showed sunshine and rainbows, I don’t know that I’d watch.  Certainly, I prefer the positive stories to delays and other obstacles, but erasing the... read more

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Who’s Down With SOC? Yeah, You Know Me!

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Today’s an enormously significant day in Southwest history, though not for reasons seen by the naked eye.  Southwest and AirTran have received approval by the Federal Aviation Administration for a Single Operating Certificate—a key milestone in the integration of the two airlines. So what is a Single Operating Certificate (SOC)?  Put in the simplest terms,... read more

Tapping The Rockies in the Name of Innovation

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Southwest's canyon blue planes are pretty heavy. 83,000 pounds, to be exact (and that's without a full cabin).  But here at Southwest, we're innovators. Thinkers. Do-ers. We know a light plane tends to fly faster.  So when presented with the opportunity to bring Coors Light back on board, we knew it was the right call (not the first time we've made the... read more

Yo, D.J., Bring That Back! [Contest Alert]

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Autumn 1989 Baseball cap with awkward crease in the middle of the bill? Check. Train sweatshirt with collared polo, fit for a tiny human? Check. Southpaw baseball glove (I'm a righty now) ready to go? Check. First day of school? In the books. Exposure to music: limited to car radio, but I do remember "Maneater" from the very early stages of my life.  Summer... read more

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Oshkosh AirVenture Plane of the Day: Boeing B-29 Superfortress Bomber

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To be in the presence of this airplane is pretty surreal, for a number of reasons.  This Boeing B-29 Superfortress Bomber, named "Fifi," is currently the only one in the entire world fit enough to fly.  More than two dozen of these planes are in aviation museums, and other museums around the world.  They will likely stay on land forever, no longer able to make... read more

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Oshkosh AirVenture (Second) Plane of the Day: WACO YMF-5D Biplane

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This is what I envision pilots like Amelia Earhart or Dick Dastardly piloting, with silk scarves, goggles and leather flying helmets.  And that's exactly how the WACO Classic is marketed: a vintage flying experience.  It's an open cockpit, bi-winged aircraft that does a variety of acrobatics, and combs the ground low enough to smell the roses. This particular... read more

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Gowalla and Southwest Hit the Streets of Austin

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Perfect harmony would be the words used if I actually land everywhere I intend to go during my visit to Austin for SXSWi.  SXSWi is one of the biggest interactive events in the nation, a place where tech geeks converge to talk shop and let loose. I have never been, and the more likely scenario is that I end up confused and out of luck more than once, a victim of my... read more

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You Like Us! You Reaaaally Like Us!

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I can still remember my first friend.  His name was Scott, he liked Legos, lived in a house at the end of a gravel driveway, and it was more of an arranged friendship. We didn’t exactly meet each other.  We were given each other.  And really nowadays, that’s how strangers usually meet online. Over the internet, we stumble upon people because of the things they say or do... read more

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Trick o’ Tweet Your Way to the Haunted Headquarters

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For us at Southwest Airlines, Halloween is one of the most celebrated and anticipated holidays of the year.  We work really hard, but we also know how to celebrate and play hard!  For 11 months out of the year, Southwest Airlines Headquarters is buzzing with smiling, happy People.  From the how-do-you-dos throughout the halls, to the outdoor volleyball and world famous... read more

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We’ve Got Spirit, Yes We Do

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It's been an eventful week here at Southwest Airlines, and not just for obvious reasons.  Spirit Week happens annually, as a way to celebrate the Company's great Culture. During the year, we focus on exhibiting three principles: A Warrior's Spirit, a Servant's Heart, and a Fun LUV-ing Attitude.  I'm the new guy, and will be for awhile, so this is all fresh for me. ... read more

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