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Posts Tagged ‘Southwest Culture’

It Is Our Honor

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In May 2005, six small planes flew out of Springfield, Ohio, carrying 12 World War II veterans bound for the National World War II Memorial in Washington, D.C. This inaugural Honor Flight Tour was the first of many that would allow for over 115,000 veterans to be flown, free of charge, to visit their memorials.  Last Friday, more than nine years later, Southwest Airlines... read more

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Princess Kayci’s Wish Comes True!

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If someone asked you to share your one true wish, what would it be?  Kayci, 8, knew her one true wish was to meet as many of the Disney® princesses as she could.  Their movies, songs, and stories were what helped her through more than three years of treatment for leukemia, including hospital visits, doctor visits, and days of resting between chemotherapy. Now that she... read more

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Gary Needs Your Help for Halloween!

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At Southwest, we’re known for our Fun-LUVing Attitude, but one thing we take very seriously is our LUV for Halloween!  Of course, who better to champion that LUV than our Chairman of the Board, President, and CEO, Gary Kelly?  With Halloween just around the corner, Gary needs your help deciding who or what he’ll be this year to outdo all of his previous costumes. Need a... read more

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Flashback Fridays: Sequels to Iconic Images

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In the early days, Southwest Airlines created more iconic images than an upstart carrier with just three airplanes should have generated.  I don’t think anyone ever said:  “Today, we’re going to make an icon.”  It just happened naturally.  Some of those images include the early television advertisement where a model dressed in our first Flight... read more

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Southwest Airlines “Gets It” With Our Culture

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Southwest Airlines recently learned we ranked Number Four on this year’s list of Fortune’s World’s Most Admired Companies!  Many people who know us understand why, but some may still wonder how do we do it?  The answer is simple: through our strong Culture.  It’s our focus on providing the best Customer Service for both our Internal Customers (Employees)... read more

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LUV Notes

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The sounds of LUV could be heard through the halls of Southwest Airlines’ Headquarters on Valentine’s Day this year, thanks to the voices of our nine Marketing Interns, better known as the SWAmazing SWAlentines!  For a small fee, Southwest Employees could send a singing telegram to croon to an unsuspecting cubicle, meeting, or even Gary Kelly!  The SWAlentines... read more

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2011 Customer Service Kickoff

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What sets us apart from everyone else?  It's our legendary Customer Service, and we are proud to call it our own invention.  Gary Kelly:  Through the years, Southwest Airlines has evolved as our industry and the needs of the traveling public have changed.  One constant has been Your commitment to delivering outstanding Customer Service.  While other... read more

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What Are The Five Secrets Of A Successful Group?

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I found out the answer to that question recently at the North Dallas Chamber of Commerce annual luncheon. So, here they are: the five principles for any group to be a success from wildcatter and savvy businessman Ray Hunt : #5 Be contrarian with a purpose.  Advances in communication now cause herd mentality. That is not desirable. Going in the opposite direction will leave... read more

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We’ve Got Spirit, Yes We Do

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It's been an eventful week here at Southwest Airlines, and not just for obvious reasons.  Spirit Week happens annually, as a way to celebrate the Company's great Culture. During the year, we focus on exhibiting three principles: A Warrior's Spirit, a Servant's Heart, and a Fun LUV-ing Attitude.  I'm the new guy, and will be for awhile, so this is all fresh for me. ... read more

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My Passion for Southwest Airlines and Our Shirts

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In my short career (two years in September) with Southwest Airlines,  I have come to love the Culture and really enjoy the freedom we have to express ourselves as an individual.  One of the freedoms we have is to wear non-uniform shirts to work on certain occasions.  I started collecting shirts or hats from across the system so that I may wear them to work.  My first... read more

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