Nuts About Southwest

Every day working here at Southwest Airlines, I hear the concept of Leading by Example.  The concept is applied to everything from our work, to our Internal and External Customer Service, to our personal lives.  Leading by example is much more than a concept; it is a way of living at Southwest. 328 ... read more

Recently, I overheard the comment…it’s not about BEING perfect, but about BECOMING excellent. Reflecting on the comment, I am awed by the potential possibilities inherent in “becoming excellent.” Just imagine, this philosophy enables one to create a personal journey path that focuses on passion, opportunity, and initiative. 51 ... read more