Nuts About Southwest

I’ve always thought that at the heart of Customer Service is something we live by here at Southwest:  treating others the way you want to be treated.  The Golden Rule has been part of our Culture since the beginning, and I think it absolutely speaks to why Southwest has such a great Customer Service reputation.  It’s about letting your bags fly free, it’s about doing ou 473 ... read more

Teresa Laraba is our Senior Vice President Customer Services. On this episode of Red Belly Radio, find out how she spends her days and what keeps her up at night. 32 Vote up! read more

The airline industry is full of “numbers” and so many of them are important to our bottomline.  Well, here’s a number of which I am very proud—it’s the External Commendations to Complaints (Rudeness) Ratio, and it is outstanding!  For the first quarter of 2010, we received 9.82 commendations for every ONE complaint.  I can’t think of a better indicator that our Employees are co 42 ... read more

Throughout our 39 years of operation, Southwest Airlines has been involved with many famous fare wars, but some of those conflicts have been more local in nature.  This week, our guest author, Teresa Laraba our Senior Vice President Customer Service, takes us back to a fare war "on the border." 137 ... read more