If you're like me, the three letter city codes our industry uses for airports are confusing. I'm in the air flying from RSW , in a few months we'll open IAD, getting from SMF to SDF is difficult. Is Birmingham BHM or BMH?

There are two certainties about flight delays: They are unpredictable (both in reason and duration) and frustrating.

Today's release of our schedules and fares into our newest airport, Washington Dulles ("IAD"), reminded me that our initial announcement that we would be entering the IAD market raised a lot of questions from Employees and from other Southwest sta

Those of us who are older than dirt (like me) and are fans of Carol Burnett (and who isn't?) will recognize this as the title of a ditty performed by a very young Miss Burnett on the Jack Paar Show in 1957.