Southwest Airlines Chairman, President & CEO Gary Kelly discusses his love for playing music on his guitar. This video clip is an excerpt from a documentary in production called TONE.

The oddest thing happened to me recently.  I was walking through the frozen foods aisle at WalMart, and a fellow shopper just ahead of me let out a big, loud sneeze.  I said "Bless you!" and he looked up; we made brief eye contact.  He got this sheepish look on his face like I had just accused him of shoplifting; our carts passed; and I didn't think anything of it.  A few minute

If you grew up in Texas, or a surrounding state, HORNY can also be applied to a toad.  The “Horny Toad”, or Texas Horned Lizard, is a flat-bodied fierce-looking lizard.  The Texas Horned Lizard is currently on the “threatened species” list in Texas.  Recently, Southwest Airlines partnered with the El Paso Zoo to bring three (3) Horned Lizards from Austin to El Paso.  When you thin

As the last steamy days of summer continue to hold sway, it’s hard to realize that Halloween is just around the corner.  Especially if you are looking for just the right Halloween persona, there just isn’t much time left.  Our CEO, President, Chairman, and once-a-year Halloween star asked me to write this quick post because he out on the road right now in every corner of our system meet

When you work in Customer Relations/Rapid Rewards (CR/RR) you can never say that you’ve seen and heard it all because you will always receive another “fetching” letter or telephone call that is completely unique.  For instance, in February of this year, I responded to the plea of someone who was "begging" to be allowed on a Southwest Airlines f