Nuts About Southwest

My Dad is an Ex-Marine, a retired air craft sheet metal mechanic, and an airplane junkie.  He also loves all things Southwest. I'm not sure who was more excited when I was hired by Southwest: him, or me.  As a teenager, I was dragged to more air shows than I care to remember, but of course now I love planes almost as much as he does. 323 ... read more

Working as a Customer Rep, sometimes funny things happen.  We all get tongue-tied at times, but this particular day I had a bad case of the hiccups while on the phone with a Customer - which resulted in a story that is both funny and a little scary. 541 ... read more

I have worked in Customer Support and Services (reservations) for over 14 years.  In that time, I have been asked all kinds of questions!  I thought it might be a good idea to answer some of those inquiries on the blog.Whether it's a question you have thought about but never asked, or information that makes you think, I hope you find each topic interesting. 303 ... read more