Nuts About Southwest

We get tens of thousands of phone calls a day, but every now and then we get a gem that is engrained in our memories and hearts forever.  Sometimes we are fortunate enough to book a fare for a celebrity, or talk to a head of state.  Sometimes, we get the occasional Customer who pulls at our heart strings.  And then there is Henry.   579 ... read more

We all have things about our jobs that we dread each day.  For most of us, there is a glimmer of hope that enables us to tolerate where we work.  Here at Southwest Airlines, they not only treat us well, but we come to work each day looking forward to the special family-oriented environment. 407 ... read more