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Posts tagged with "Customer Service"

Winning Spirit: Helping Tacey

By: Whitney Bartels wbartels

Jan 12 2012
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Featured Picture:  taceyfeatured.jpg Each month, hundreds and hundreds of letters come through the Customer Relations Department. But it’s not every ... read more

SWA Stew: Episode 34

By: Brooks Thomas bthomas

Jan 06 2012
The Holidays are officially over. I spent time meditating, reflecting, and hanging out with a couple of my favorite family members.    Yes, my two favorite donkeys, Emily Elizabeth, and her son. ... read more

A Walk on the Customer Service Side

By: Annie Hoelzel ahoelzel

Jan 04 2012
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Featured Picture:  southwest_plane.jpg As an Inflight Crew Scheduler I make sure every aircraft is staffed with three Flight Attendants.  I do ... read more

2010 One Report: Customer Service

By: Teresa Laraba tlaraba

Sep 08 2011
This is the seventh in a series of posts about our integrated annual report, the 2010 Southwest Airlines One Report™, where we have illustrated our commitment to a triple bottom line and how our passion and focus on Performance, People, and Planet continues to propel us forward. 99 ... read more

Lead With LUV: A Book Built on Success

By: Ginger Hardage ghardage

Jul 20 2011
For almost four decades, President Emeritus Colleen Barrett has symbolized the heart of Southwest Airlines--and she epitomizes the concept of Servant Leader. ... read more