Contributor
Susie Boersma
Susie Boersma is currently a Manager for Airport Performance Improvement. She started with Southwest Airlines in July of 2000 is enjoying a career filled with challenging opportunities. One of those opportunities, Susie then tried her luck as a Customer Service Supervisor. During this phase, she stumbled into reality television fame on the A&E series “Airline”. On the show you may have seen her 1) tell a gentlemen to watch out for cockroaches climbing up his leg, 2) sprint a connecting couple from one terminal to another, or 3) boogie down on a cruise ship. After the Customer Service gig, she explored the realm of Ground Operations with the Airport Improvement Team. Susie is also an active member of the Corporate Culture Committee. Being apart of this Committee gives her the chance to get out there and tell everyone what an asset they are to Southwest’s Culture and future. Susie was recently recognized with the President's Award. She lives by the motto “Work hard, play hard, and SLEEP.” She loves exploring new towns across of beautiful country.
Recent Activity:
Recent Activity Posts
Enhanced Boarding
By: Susie Boersma 
Aug 23 2007
Over the past year and a half, I've been fortunate enough to be involved in a project that is focused on improving our Customers' experience with our boarding process. This is another great example of how Southwest Airlines truly listens and cares about our Customers. Enough to make changes for you. So what am I blabbering on about, it's the hottest craze to hit our gate area in the San... read more
Time flies
By: Susie Boersma
Sep 11 2007
I know we hear that phase quite often, I'm guilty of saying it, but I've never slowed down enough to think about. I just celebrated another birthday, and with each year that passes, you realize just how precious time really is. If we're lucky, we may get to celebrate all the Holidays only 70 or 80 times in our life. I'm not trying to sound like a downer, but when you realize this, you'll... read more
Those who serve
By: Susie Boersma
Jul 07 2006
As the war in Iraq continues, I'm glad to see TV shows celebrating those who have dedicated their time and, for some, their lives. Too often we get so caught up in our daily lives that we forget the meaning of what these brave, often young, men and women do for our country. One particular show told stories of our brave soliders fighting in Iraq. About ten minutes into it, I couldn't watch... read more
Carryon Toy Sorter
By: Susie Boersma
May 02 2006
As I was visiting family over the last holiday season, I couldn't help but watch my 2-year-old nephew play with his toys. It was so cute watching him play with his shape sorter toy. There he was, stubborn as all get out, trying to put a rectangular shape into a square hole. He was determined to get his block into the hole. It was adorable and at one point quite humorous and I couldn't help but... read more
