Moms need timeouts too, which is why we’re offering a
complimentary beverage for all moms traveling with us Sunday, May 12,
Mother’s Day!
Happy Mother’s Day, Moms! Southwest LUVs you! read more
Guest Blogger
Allison Osborne
An Illinois native, I guess I would be considered one of the "newest nuts" around here! And trust me, they never let me forget it between my "Chicaaaago" accent and the fact that I say "pop." Nonetheless, when you're working for an Airline home is magically a lot closer. ;-) Gotta LUV Southwest! Explaining to people what exactly I do as the "Culture Communication Specialist" can be complicated... but from one nut to another, let's just say I communicate all those recognition, goofy, quirky and unique events that differentiate SWA from everyone else! Not bad, huh?
Fun Facts
Hobbies
Spending time with my lovely and goofy family, friends, and pets, traveling, boating, and shopping.
Family
Parents: Alan & Cheryl Osborne. Brother: Ryan Osborne
Pets
My Bichon Frise, Espen (named after ESPN... Yes, I meant to add another "e" for namesake. Aspiring communicator/broadcaster + big sports fan = idea for name!
High School
Ottawa Township High School, Ottawa, Illinois
College
Western Illinois University, Macomb, Illinois
Favorite Sports Teams
Chicago Bears, Blackhawks, Cubs, Bulls
Favorite Travel Destinations
New Orleans, San Diego, Austin, and Chicago
Your Favorite Southwest Story
Over Halloween 2011 I went to NYC. Needless to say, the Big Apple had a freak snow storm in October and a lot of flights out of LGA were cancelled. There was obviously no chance we were going to get on a flight as a non-rev. So, needless to say, my boyfriend and I made friends with a SWA Flight Attendant and her two grandsons, and a gentleman on a SWA buddy pass (all in the same situation) and we all crammed into a compact rental car and started a four-hour drive to BWI. Four long, cramped hours later, we got to BWI 20 minutes before the last flight to Texas left. After putting some of my old track abilities to the test, we made it! ...just to spend another 4 hours on the plane, stop in SAT for awhile, before catching the last flight to DAL. Exhausting? Yes... Laughable? Definitely!
Recent Activity:
Recent Activity Posts
Hey, Moms! It’s time for YOUR timeout!
By: Allison Osborne 
May 12 2013
Moms need timeouts too, which is why we’re offering a
complimentary beverage for all moms traveling with us Sunday, May 12,
Mother’s Day!
Happy Mother’s Day, Moms! Southwest LUVs you! read more
Lucky in LUV with YOU – Enjoy some Irish cheer, on us!
By: Allison Osborne
Mar 17 2013
What’s the only thing better than beer? Free beer, of course! Well, you’re “Lucky in LUV,” because we’ll be
offering a free cocktail onboard our flights today! Join us in a toast as you fly the airline
that LUVs you on the day of the Irish!
Cheers! read more
Red, White, and Canyon Blue—Now, it’s Our Turn to Honor You!
By: Allison Osborne
Jul 03 2012
At Southwest and AirTran, our hearts beat true beneath the red, white, and blue! Okay, so Independence Day didn’t land on the most “ideal” day of the week this year, but nonetheless, we never miss out on a chance to celebrate!As a big thank you to all our Servicemen and Servicewomen please enjoy a free cocktail and priority boarding with Military I.D. when flying us Wednesday, July 4!... read more
Employees Wish Southwest a Happy 41st Birthday!
By: Allison Osborne
Jun 18 2012
Lookin' for a Reason to Party?
By: Allison Osborne
Jun 15 2012
Look no further! Southwest will be turning on our FUN-LUVing Attitudes this Friday through Monday as we celebrate Father’s Day and our 41st Birthday! Fathers Day: To show all hardworking Dads our appreciation, we’d LUV to give them a complimentary drink of choice onboard our aircraft this Sunday! And, if you’re flying to see your dad and forgot to grab a card, don’t worry; we have... read more
A Little Something Extra
By: Allison Osborne
May 17 2012
What special treatment do you receive at your job for working a holiday? A few extra bucks? No doubt, that’s always nice. Maybe some glazed donuts and coffee in your break room? Wonderful…that contributed well to my workout regimen. It’s pretty much business as usual, right?Being in the operational and Customer Service industry, Southwest Employees, like many other Companies, have to spend part... read more
Flying on St. Patty's Day? Lucky You!
By: Allison Osborne
Mar 16 2012
March 17th is your lucky day! Enjoy a free drink from your green airline!
“Here’s to a long life and a merry one. A pretty girl and an honest one. A cold beer – and another one!”
This is a classic Irish toast, displaying the character and charisma of the Irish. Like the Irish, here at Southwest we LUV to show our playful spirit, and holiday pride. That’s why we’re going to join you in... read more
Customers Get a Dose of Puppy LUV!
By: Allison Osborne
Mar 05 2012
Station Manager Playoffs Challenge
By: Allison Osborne
Oct 22 2011
Being born and raised a Cubs fan, playing baseball
through the middle of October is something unknown to me. September always
brings the same shrug, “Maybe next year,” and my insistence that it’s football
season. However, after recently moving
to Dallas, I have found myself in the middle of Ranger Nation, where winning, unlike
my Cubs, isn’t anything new.
Now that the end of the playoffs... read more
Latest LUV Mail
From: David Zanolla
Orlando,Florida
LUVing the Little Moments
Dec 28 2012
I understand customer service. I teach a college-level course about one of the most successful customer service...
