James Clapé, Administrative Supervisor of Customer
Service at Los Angeles International Airport (LAX), is known for going the
extra mile—both figuratively and literally. Throughout his 17-year career at
Southwest Airlines, he has saved the day for many Customers, even when it meant
dashing across the airport in record time to get a wedding dress to a
bride-to-be preparing to board an... read more
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Saving the Day in L.A.
Apr 24 2013
James Clapé, Administrative Supervisor of Customer
Service at Los Angeles International Airport (LAX), is known for going the
extra mile—both figuratively and literally. Throughout his 17-year career at
Southwest Airlines, he has saved the day for many Customers, even when it meant
dashing across the airport in record time to get a wedding dress to a
bride-to-be preparing to board an... read more
“Flat Pat” Visits for St. Patty’s FUN
Apr 04 2013
Leprechauns
are known for their mischievous pranks, but one with a
Fun-LUVing Attitude joined the ranks at Southwest and AirTran during St.
Patrick’s Day weekend! From working hard to playing hard, our “Flat Pat” had a
memorable time exploring the ins and outs of the airline business. Check out
these photos from some of his favorite adventures!Chicago
Midway Provisioning Agents Latoya Williams... read more
A Houston Warrior
Mar 28 2013
When
Steve Langhart, Southwest Cargo Customer Service Manager, describes Houston
Hobby (HOU) Ramp Agent Tan Nguyen, the first word he uses is Warrior. The
description is well deserved, in both his personal and professional life.
Tan
was born in Vietnam and was drafted into the South Vietnamese Air Force as a
fighter pilot during the Vietnam War. After seven years of service, Tan was
captured and... read more
From Small Town to SWA
Aug 29 2012
Starting a new job often invokes mixed feelings of
excitement and intimidation. At Southwest, though, we’re known for making
everyone feel like an important part of the Team from day one. At the Nashville
International Airport (BNA), our new Employees quickly find a friend and mentor
upon meeting Operations Supervisor McQuiddy Bragg. Since 2001, McQuiddy has
served as a BNA Station Training... read more
A Little Mother's Day Pre-Planning
May 10 2012
April showers brought us May flowers—just in time for Mother’s Day! At Southwest, we LUV moms, and we want to make them feel extra special during Mother’s Day weekend. To accomplish this, our Flight Attendants will pass out Avanti greeting cards while supplies last on Friday, May 11; and the lucky moms flying on Sunday, May 13 will be treated to a free cocktail onboard our aircraft!Or, be the “... read more
A Shining Star in the Spokane Baggage Service Office
May 07 2012
First comes the desperate searching. In the moment you realize
you’re missing a ring, a cell phone, or something else, there’s always a
glimmer of hope that maybe you just forgot where you last placed it. Then comes
the uneasy feeling in the pit of your stomach—it’s lost.
At Southwest Airlines, we’re dedicated to providing our Customers
with the highest quality of Customer Service, which is a... read more
Latest LUV Mail
From: David Zanolla
Orlando,Florida
LUVing the Little Moments
Dec 28 2012
I understand customer service. I teach a college-level course about one of the most successful customer service...
