Contributor
Ming Chan
I was hired on April 26th, 1996 as a Reservations Sales Agent (RSA) in Oklahoma City. I moved to Oakland, CA to become a Customer Service Agent (CSA) in February of 2001. I decided that the Bay Area’s cost of living was way too expensive for me, so I ventured back to the Midwest and became a CSA in Dallas. I stayed in Dallas for seven years and then moved to Houston. I am currently a Customer Service Supervisor at Houston Hobby Airport. I grew up in Norman, Oklahoma and graduated from the University of Oklahoma with a Bachelors Degree in Business Management. I love our Company’s Culture and everyone that I work with. Unique fact: Both my parents started working at Southwest Airlines the same day I did in Oklahoma City. Most Challenging Moment: The day my father passed away due to colon cancer.... everyone please get your colonoscopy!!!
Recent Activity:
Recent Activity Posts
A Labor of LUV
By: Ming Chan 
May 31 2006
Um.... what's a blog? I'm not sure, but here is my first attempt to write a post..... I think one of the unique things about working for Southwest Airlines is the ability to help others in the community. As some of you may already know, the Ronald McDonald House is one of the major charities that Southwest Airlines supports. We had this great idea that stemmed from the retirement of some of our... read more
Thanks to all our Passengers!
By: Ming Chan
Nov 26 2008
As Thanksgiving approaches, I ask myself what I am most thankful for. I am most thankful for working for this amazing Company. Southwest Airlines has given me so many opportunities in my life and will continue to provide that for me. After reflecting further, I realize that none of this would be possible without YOU! Our Passengers are the ones that pay each and every one of us, and I am most... read more
Express Bag Drop
By: Ming Chan
Aug 28 2008
Houston Hobby (HOU) is one of the next test cities for a new feature called Express Bag Drop. Express Bag Drop allows Passengers who have already printed their boarding pass online to scan their boarding pass into a kiosk scanner. The kiosk will then ask the Passenger how many bags they are checking. After that, all the Passenger has to do is put their bag(s) on the scale, show the Customer... read more
Oklahoma City.
By: Ming Chan
Jun 09 2008
I'm not sure how many of you have been to Will Rogers World Airport but the renovation is beautiful. I recently flew up to Oklahoma City for the Norman Music Festival. While I was at the airport, I thought it might be cool to show you a cool link to the Oklahoma City Airport information site. The terminal is an extremely beautiful upgrade from what it used to be. There are even some decent food... read more
New Baggage Policy
By: Ming Chan
Jan 31 2008
This week, Southwest Airlines implemented a new baggage policy. I just wanted to make sure all the Passengers of Southwest Airlines knew about this one. The free baggage allowance for each ticketed Customer will change from three to two bags. The first and second bag you check (up to 50lbs) are FREE. The third bag (also up to 50 lbs) will be $25.00. Oversized and overweight bags may be subject to... read more
Holiday Travel Tips.
By: Ming Chan
Dec 19 2007
You've heard some Holiday travel tips from Carole Adams, and I want to give you a few more from the perspective of an Employee at the airport. First, remember, your 3-1-1 (no container with more than three ounces of liquids or gels carried in one clear quart-size ziplock bag for one Customer). Second, DO NOT wrap gifts. (The Transporation Security Administration had a Holiday web site.) If you... read more
Acronyms.
By: Ming Chan
Jan 07 2008
Here are a few of the acronyms we use around the airport:
CSM = Customer Service Manager
CSS = Customer Service Supervisor
ETA = Estimated Time of Arrival
ETD = Estimated Time of Departure
FLIFO = Flight Information
HK = Held and Confirmed (This is a reservation code to show that an itinerary is confirmed.)
MRO = Manager Ramp and Ops
MX = Maintenance
NOOP = Not operating
PAX = Passenger
PNR =... read more
Airport Lingo.
By: Ming Chan
Dec 10 2007
I just wanted to share a little airport lingo with you that you might have overheard from airport Employees on their radios. "What's your 20?"... most commonly means where are you? or what's your location? "Copy that" or "Roger that" means I understand or I got it. Or, the most misused phrase I've heard... "direct flight" (this means the flight makes at least one stop between origin and final... read more
Big XII Championship
By: Ming Chan
Nov 28 2007
Almost everyone I know, knows that I'm a SOONER. I was born and raised in Oklahoma, and I graduated from the University of Oklahoma. Just curious...who do you think will win the Big XII Championship this Saturday? Better yet, who's flying Southwest Airlines to the game in San Antonio? BOOMER SOONER! read more
Skiing or Snowboarding?
By: Ming Chan
Dec 07 2007
I'm a rookie at skiing. Well, I take it back... I went to Steamboat Springs, Colorado, one time and skiied for three days. Yes, I took one of those half-day ski lessons. I thought it was well worth the money, but yep, I guess I am a rookie. Since I've never been snowboarding, I'm writing to see if anyone has any suggestions on where I should take my next trip to attempt skiing, or perhaps,... read more
