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New Features for southwest.com
By: Kristen Francis 
Sep 02 2010
You’ve heard the saying “Rome wasn’t built in a day,” well whoever said that makes a good point: it takes time and patience to build something significant. In the past two years, we’ve made several significant changes to southwest.com, such as redesigning our Air Booking functionality, a new home page, site navigation, and introducing Travel Guide, our online travel community. Today, we are... read more
Time Flies With EarlyBird Check-In™
By: Kristen Francis
Sep 02 2010
It’s hard to believe a year has already flown by since we introduced EarlyBird Check-In. If you’ve purchased a flight on southwest.com, visited our homepage, or receive our weekly Click ‘n Save e-mails, you’ve probably seen and heard a lot about this popular product. Customers appreciate the extra convenience that EarlyBird Check-In provides like automatic advanced check-in, allowing for an... read more
Proud to be a Mobile Junkie......and LUV our new Mobile Site
By: Kristen Francis
May 31 2009
I take pride in that title. Maybe that is why they asked me to write this blog about our enhanced Mobile Site, or maybe it's because I'm a part of the Team that helped implement it, or maybe it's just because I haven't blogged in a while (most likely all three).
At any rate, we have been working feverishly to enhance our mobile site and it has arrived! Check out the newly augmented southwest... read more
Pinions Roasting on the Open Fire
By: Kristen Francis
Nov 25 2008
Family, the smell of pinion in the outside air, homemade cheeseballs for snacking, the Macy's Thanksgiving Day Parade, football on the tv all day, family, mom's big black turkey pan that she has used since I can remember, the china and crystal place setting we see twice a year, family, the STUFFING (my fav), my sister-in-law's sweet potato stuff with the gooey marshmallow topping, my dad eating a... read more
Chicken Fried Bacon........Oh yay!!!
By: Kristen Francis
Oct 03 2008
Many people are getting in the spirit of football season, and so am I, but for a different reason. It reminds me that the Texas State Fair is here! If you ask those who know me well, they will tell you I am a State Fair junkie. I buy the season pass and go as much as I can. The first thing I do is find the Fletcher's stand to get a cold beer and corn dog. I love the way the smell of... read more
Chronicles of GG
By: Kristen Francis
Jul 18 2008
Going green. Is it just me, or has the presence of being green really escalated? I love that the awareness is everywhere I turn, even here at Southwest with "Green Tuesday." I recently bought a house for the very first time, and I am very excited to have the big blue thingie, along side of my big green thingie for the trash. Almost seems like the green thingie should be for... read more
Short and sweet
By: Kristen Francis
Jul 15 2008
I simply can't put into words the admiration, respect, and LUV I have for Colleen as a Leader and more importantly, as a person. I honestly struggle to express this in words or stories. You are a magnificent and one-of-a-kind!
read more
DING! Winners
By: Kristen Francis
May 22 2008
Recently, we held a contest where we encouraged our Customers to submit a DING! headline. We received around 30,000 entries, and many inquiring minds have been waiting for the winners to be announced.... ....drum roll please!
GRAND Prize Winners:
Joyce C. - Freedom is calling from the skies above! Choose one of our great deals and fall madly in LUV!
Patrick C. – Mondays are manic, but don’t... read more
