Blog Team

kcrow
Author Since 2011

Krista Crow

Customer Support and Services

I have lived in Oklahoma all my life except for my husbands 4 year stint in the Navy. I have worked for Southwest for almost 15 years, and chose to forget any jobs I had before that!

Fun Facts

Hobbies

I enjoy traveling, reading, and spending time with my family.

Family

Married for 23 years and I have 3 children.

Pets

One lazy dog who we love named Suzy Q.

High School

I graduated from U.S. Grant high school - home of the Generals.

Favorite Sports Teams

I love football. My 2 favorites are the Dallas Cowboys and the Baltimore Ravens.

Favorite Travel Destinations

Seattle, Washington

Your Favorite Southwest Story

My Dad and I went to Dallas to see the rollout of Triple Crown 1. It was amazing to tour it and see all the employees' names on the overhead bins.

Recent Activity:

Recent Activity Posts

Having a Cheeseball!

By: Krista Crow kcrow

Apr 17 2013
How do you celebrate National Cheeseball Day?  Naturally, with a cheeseball contest.  We had 15 cheeseball entries, and of course one of them was mine.Some of our fearless Supervisors and Trainers bravely volunteered to be our judges, and the competition was fierce.  After sampling the entries and having a meeting in a secret room (the conference room... oops,... read more

History Comes to Life

By: Krista Crow kcrow

Feb 25 2013
This year for Black History Month, Southwest teamed up with The National Great Blacks in Wax Museum to send four of the wax figures from the museum on tour to Southwest properties across the country.  One of the five cities chosen to host the figures was Oklahoma City.  Once I found out the figures were coming here, I started talking to my son about them.  Of the... read more

The Memorial Marathon Water Stop

By: Krista Crow kcrow

May 02 2012
This was the 12th Annual Oklahoma Memorial Marathon, but the first year that I have volunteered for the water stop that is sponsored by Southwest Airlines.  I wasn't really sure what to expect, but I always hear my Coworkers say what a great time it is, so I was ready to find out for myself. My husband and I got to the venue at 6 a.m. and started to help with setup.  I was suprised... read more

We Named Him Bandit

By: Krista Crow kcrow

Feb 06 2012
Southwest is a constant source of support for the volunteer efforts of every Employee. Many Employees have donated their time, and a lot of great charities have benefited from the help and donations the Company has made. You never really realize just how much these donations mean until you or your family needs some assistance, or at least I didn't until recently. On July 4th, we rescued a... read more

To My Father, the Southwest Fanatic

By: Krista Crow kcrow

Jun 19 2011
My Dad is an Ex-Marine, a retired air craft sheet metal mechanic, and an airplane junkie.  He also loves all things Southwest. I'm not sure who was more excited when I was hired by Southwest: him, or me.  As a teenager, I was dragged to more air shows than I care to remember, but of course now I love planes almost as much as he does.  I benefit greatly from his knowledge of... read more

A Case of the Hiccups

By: Krista Crow kcrow

Mar 24 2011
Working as a Customer Rep, sometimes funny things happen.  We all get tongue-tied at times, but this particular day I had a bad case of the hiccups while on the phone with a Customer - which resulted in a story that is both funny and a little scary. I returned to work after lunch and had a particularly terrible case of the hiccups.  I tried everything to get rid of them, but they... read more

Ask a Professional: Two Bags are Lighter Than One

By: Krista Crow kcrow

Mar 08 2011
I have worked in Customer Support and Services (reservations) for over 14 years.  In that time, I have been asked all kinds of questions!  I thought it might be a good idea to answer some of those inquiries on the blog.Whether it's a question you have thought about but never asked, or information that makes you think, I hope you find each topic interesting.This month's question is one... read more