As
an Inflight Crew Scheduler I make sure every aircraft is staffed with three
Flight Attendants. I do this from three computer screens and a very large
telephone with lots of buttons. The aircraft and crew are represented by
moving rectangles on one of my computer screens. When I talk to a
Flight Attendant, what they do is represented in a box on another
monitor. I... read more
Blog Team
Annie Hoelzel
I grew up in Sugar Land, Texas (It’s not as small as it sounds!). I have written several novels, but I’m still working on getting published. I left Sugar Land for Dallas when I was hired in 2007 to be a scheduler. I love Dallas!
Fun Facts
Languages
English
Hobbies
Hoping on a plane every opportunity I get, seeing as many new sights I can, writing, and photography.
Family
I am the oldest of three kids. I have a brother and a sister. They both live in Houston close to my parents.
Pets
I have a sixteen year old calico cat named Bean. She currently lives with my sister in Houston. My sister claimed she was too old to move so far away, so my apartment is currently pet free.
High School
Stephen F. Austin High School. Go Dawgs!!
College
Sam Houston State University- Next to the giant statue of Sam Houston
Favorite Sports Teams
USA in the Olympics! Go America!
Favorite Travel Destinations
Seattle and the Bahamas
Your Favorite Southwest Story
One afternoon during training my scheduler classmates and I were flown to San Antonio for the afternoon. We had lunch on the river walk and then flew back the same day just in time to go home!
Recent Activity:
Recent Activity Posts
A Walk on the Customer Service Side
By: Annie Hoelzel 
Jan 04 2012
As
an Inflight Crew Scheduler I make sure every aircraft is staffed with three
Flight Attendants. I do this from three computer screens and a very large
telephone with lots of buttons. The aircraft and crew are represented by
moving rectangles on one of my computer screens. When I talk to a
Flight Attendant, what they do is represented in a box on another
monitor. I... read more
Seattle Food Run
By: Annie Hoelzel
Apr 14 2011
I suppose when traveling with a
cooler, people automatically assume you know where you’re going. I guess that would explain why four people
asked me for directions to various areas around town just minutes after grabbing
my cooler from baggage claim. Sadly, I
couldn’t point them in the direction they wanted to go, and had to ask
directions myself. Thanks to a very kind
man... read more
Latest LUV Mail
From: Cynthia Moynihan
Tampa,Florida
An Act of Kindness
May 20 2013
Going to an airport and getting on a plane and traveling to
unfamiliar territory takes on a whole new meaning when one...
