When Kim Shorter first sat down to eat lunch at
Southwest, she could have sworn she’d stepped into a time machine back into the
days of recess and Jell-O packs.
“Everyone asks each other, ‘What are you eating? Do you
want to swap?’ and exclaims, ‘You have to try this!’ It’s like elementary
school again,” said Kim.
Those same Coworkers who swap lunches and food opinions
are also the ones who... read more
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Rampin' it up in Kansas City!
By: Amy Thornton 
Jan 24 2013
When Kim Shorter first sat down to eat lunch at
Southwest, she could have sworn she’d stepped into a time machine back into the
days of recess and Jell-O packs.
“Everyone asks each other, ‘What are you eating? Do you
want to swap?’ and exclaims, ‘You have to try this!’ It’s like elementary
school again,” said Kim.
Those same Coworkers who swap lunches and food opinions
are also the ones who... read more
A Team Player in Tampa
By: Amy Thornton
Nov 28 2012
Our
television advertisements have always been known to incite laughter, provide
quotable lines, and, of course, encourage America to fly on the LUV airline. But
for Franky Van De Marimba, they inspired even more than chuckles and a ticket
purchase. When Franky sat in front of the TV and watched Southwest ads flash
across the screen, he started to realize how well he would fit with the smiling... read more
Airline Aficionado Shares His Warrior Spirit in Kansas City
By: Amy Thornton
Jun 25 2012
It
would be an understatement to say that Stan Selix had some airline experience
before starting with Southwest. He was a Station Manager with an airline
consulting firm in Orlando, owned and operated his own airfreight forwarding
business in Kansas City, and worked for a scheduled charter airline in
Philadelphia. Stan made his way to SWA after a loyal Customer from his
airfreight business, who... read more
Our Timeless Superhero in San Diego
By: Amy Thornton
May 29 2012
While our witty advertisements and low fares have helped set us apart from the other guys for 41 years, Customers always tell us that our Employees are the reason that Southwest consistently wins the hearts of America. Whether it’s a bright smile in a tough situation or relentless attention to Customer needs, our Employees certainly set the bar for Positively Outrageous Customer Service!If you’re... read more
Latest LUV Mail
From: David Zanolla
Orlando,Florida
LUVing the Little Moments
Dec 28 2012
I understand customer service. I teach a college-level course about one of the most successful customer service...
