Contributor
Bert Stevens
Bert came to Southwest in 2000 following a succesful career in Nashville's Music Industry. When not finding missing bags or checking in Customers, he can be found on his farm, riding horses or playing with his 3 children. Follow Bert on Twitter @BertStevens
Fun Facts
Hobbies
Ballroom Dance, Riding my horses
Family
1 Wife, 3 Daughters
Pets
3 Horses, 5 Chickens, 1 Dog
High School
Dyersburg High School
College
Memphis State University
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Recent Activity Posts
Things to do at the Nashville Airport
By: Bert Stevens 
Dec 22 2010
So you checked southwest.com for Airport Arrival Times and saw that we recommend you arrive an hour and a half before departure in Nashville (BNA). You decided to play it safe and added an hour to that for the Holidays. But your checkin was so smooth that you have some extra time before your flight leaves. What to do?
Well since I work here at BNA, let me give you some suggestions:
1. ... read more
Random Act of Kindness
By: Bert Stevens
Feb 01 2010
You never know what effect a random act of kindness will create. But, I wanted to tell you about an event that reach beyond the small gift given by one of our Crews. However, first I have to tell you a story…
By now I’m sure you’ve all seen the devastation in Haiti. If you are like me, you are saddened, but a little numb to international tragedy. It’s a world away. Send a little money, say a... read more
Final Flight
By: Bert Stevens
Dec 14 2009
Normally during the Thanksgiving Holidays, I stay home and earn Christmas money while my family travels. Someone has to be at the airport to get our Customers out and back, and Southwest pays us extra to work the holiday. However, this year was different.
As I've written in the past, my wife's mom, Mary, has been ill. Since this could be her last Thanksgiving, I felt it necessary to go to... read more
An Old Dog Learns New Tricks
By: Bert Stevens
Sep 22 2009
I recently upgraded my cell phone. It’s been two years and my provider gives a large credit toward a new phone if you sign up for two more years. Smart phones are all the rage these days, so I decided to look into getting one.
If you are asking what a smart phone is, think iPhone, BlackBerry, and PalmPre. A smart phone takes multiple gadgets and combines them into one handheld device. Imagine... read more
To Check or Not to Check, That is the Question
By: Bert Stevens
May 21 2009
First, my apologies to William Shakespeare for changing his quote from Hamlet, "To be or not to be..." but I wanted to get your attention. Who better to borrow from than Shakespeare?
I'd like to discuss some of the items that should not be in your checked bags. Recently, I met Customers in the Nashville (BNA) Baggage Service Office who put important items inside their checked bags... read more
An 8 Week Vacation? Don't Take It! (or How I Spent My Christmas)
By: Bert Stevens
Mar 16 2009
If someone comes to you and says you have to take eight weeks off, with pay, don't take it! Why? Because you are not allowed to do anything. To help you understand, I have to start where all stories start: at the beginning.
On the last Sunday afternoon in September, I was horseback riding on my farm. When my horse decided to take a hard right back to the barn, my saddle took a hard left. ... read more
Coming Soon to a City Near You
By: Bert Stevens
Aug 21 2008
Back in the early days of computing, you had to type a long string of DOS commands in order to get anything done. Anyone remember ‘c:\WINDOWS\system32\calc.exe’ ? Then along came Windows and icons with point and click. Those command lines are still there, but now clicking an icon sends those commands for you. Don’t believe me? Try ‘START’, ‘RUN’, and type the above string in the box.
In the... read more
Freedom To Fly
By: Bert Stevens
Apr 23 2008
Everyone knows that airline employees get the benefit of free travel. If there is an open seat, we can go. What you may not know is that Southwest also extends those flight privileges to our spouse, minor children, and parents.
The Freedom to Fly is one of the best things about working for Southwest. It became even more of a blessing when my wife's mom, Mary, was diagnosed with cancer last... read more
Writer's Block
By: Bert Stevens
Mar 19 2008
I've been trying to come up with something to write about, but I keep drawing a blank. I think it must be Writer's Block.
Can you, our readers help me out? What have you seen at the airport that you've always wanted to know more about? I don't have anything to give away, but maybe we can pry some Candy Corn from Blog Boy. :) read more
Christmas Memory
By: Bert Stevens
Dec 13 2007
My favorite Christmas memory is from my college days. I was attending Memphis State University. I lived on campus but had family across town, so I'd alternate going to my grandparents and my uncle's to get a hot meal and wash clothes. I didn't have a laundry basket, so I'd put my laundry in a box and head out.
Since my dad is the oldest of five, I have lots of cousins. Everybody would get... read more
