The Edwards family came into our lives and changed us forever on August 18, 2011, when Russell and his wife Roxy checked in curbside at HOU. Customer Service Agent Carroll Herzog took care of them and was so moved, she called me on the concourse and asked if I would check on them and make sure they were okay. Russell had just come from M.D. Anderson and was quite ill.I introduced myself to... read more
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Making Christmas Bright
By: Chris Moore 
Dec 29 2011
The Edwards family came into our lives and changed us forever on August 18, 2011, when Russell and his wife Roxy checked in curbside at HOU. Customer Service Agent Carroll Herzog took care of them and was so moved, she called me on the concourse and asked if I would check on them and make sure they were okay. Russell had just come from M.D. Anderson and was quite ill.I introduced myself to... read more
