Contributor
Jeff Lamb
Jeff is the Senior Vice President of Administration and and Chief People Officer. Jeff is responsible for all activities involved in bringing the right People into Southwest Airlines; giving all Employees the opportunity for personal and professional growth; and assuring quality and depth of Leadership throughout the Company. Jeff joined Southwest in December 2004. Prior to joining Southwest, Jeff worked for Roger Staubach. Jeff assumed various roles in his 5 years with Staubach including EVP Corporate Operations (HR, Technology, Finance, Legal, etc.) and the Leader for Staubach Lease Administration Company. Jeff has held Leadership roles at Mesa Petroleum and Belo Corporation. Jeff completed his undergraduate work at West Texas State University - Canyon, Texas (now West Texas A&M) in 1986.
Recent Activity:
Recent Activity Posts
The Joy of Granting Wishes
By: Jeff Lamb 
Apr 29 2013
At Southwest, we believe in connecting people to what’s important in their lives. As a national sponsor of Make-A-Wish,
we have the opportunity to help wish kids take flight. Whether our
Pilots are taking the time to pose for a photo in the cockpit, our
Flight Attendants are making announcements that a special wish kid is
onboard, or our Customer Service Agents are hosting
fun... read more
The Most Gratifying Pursuit
By: Jeff Lamb
Aug 24 2012
"I
am 12. I am Kait. I am brave.
I beat cancer. I am loved." This
photo of Kaitlyn greets me every morning as I sit down to start my day at
Southwest Airlines. Kaitlyn is not just
any girl, she is the daughter of one of my fellow Co-Hearts, Erika Perry in
Southwest’s People Department, and I have had the privilege to watch her grow
up in my time serving the... read more
Are T-Shirts a Core Competency?
By: Jeff Lamb
May 16 2006
My wife bought me a T-shirt the other day. I think she forgot that I've been adding about two new SWA T-shirts a month to my collection. (Who started this madness anyway?) Throw in the occasional giveaway blood donor T-shirt and an assortment of slogan shirts starting or ending with "Aggie Dad" to the mix, and my closet rivals any "T-Shirts R US" kiosk in the mall. But when I... read more
2010 One Report: People—Our Greatest Strength
By: Jeff Lamb
Aug 25 2011
This is the fifth in a series of posts about our just-released integrated annual report, the 2010
Southwest Airlines One
Report™, where we have illustrated our commitment to a triple
bottomline and how our passion and focus on Performance, People, and Planet
continues to propel us forward.The business of business is
People. Southwest’s founder, Herb Kelleher, is famous for saying many... read more
Southwest is a Great Place to Work!
By: Jeff Lamb
Oct 29 2009
I was reminded the other day by an Employee at a local blood bank about one of the best things about working at Southwest Airlines. She was describing her recent change in employment and said, “I’ve been here three months and I STILL love my job.” That really stuck with me.
A small testimony to that fact was confirmed today at The Dallas Morning News "Best Place To Work"... read more
Competition Brings Out the Best
By: Jeff Lamb
Aug 11 2008
At Southwest Airlines, we just completed an Employee survey. Like most surveys, this one only takes a few minutes and provides a valuable platform to solicit real time opinions across our system. In Dallas, a friend of mine in Finance thought it would be FUN to get a little competition going between our Departments. We made a bet on which Department would have the greatest participation in... read more
Working for Colleen
By: Jeff Lamb
Jul 10 2008
As you may know, Tuesday, July 15 marks a milestone as Colleen Barrett steps down as Southwest Airlines' President--thankfully, she will remain an Employee. To celebrate Colleen's contributions to Southwest, we are devoting the next few days to Colleen, and we will feature some of our Blog Team's experiences with this LUVly lady.
I always wanted to work for a company “like... read more
Back to Work - The Sequel
By: Jeff Lamb
Jan 03 2008
The "gift" of feedback...one of the greatest gifts someone can receive is the gift of truthful candor. A friend of mine likes to say, "we all need 'grace and truth' but remember 'grace' comes first for a reason." Throughout the year, I have received my share of 'undeserved favor'...that is grace, and thankfully my share of LUVing truth. This blog has been a blessing in both of these areas. In... read more
What does Southwest Airlines Give Me The Freedom to do? Jeff Lamb
By: Jeff Lamb
Jul 03 2007
There isn't one "Freedom" that stands out to me. Southwest's Culture is like an entire 'constitution' of Freedoms. SWA has given me the Freedom to serve our community through several Share the Spirit events like playing baseball with special needs kids from The Miracle League of Arlington. SWA has given me the Freedom to put others first and teach Servant Leadership. SWA has given me the... read more
Ann Inspiration to Us
By: Jeff Lamb
Jan 10 2007
Carrie Underwood, Jessica Simpson...Watch out for Ann Hafertepe!
Although I'm more interested in Dallas Cowboy QB Tony Romo's "on the field" success than his "off the field" romance, I do have a suggestion for him. Have lunch with Ann Hafertepe instead of Jessica or Carrie. You will never be the same.
Ann is an inspiration to our Department. Ann was born with Downs Syndrome and moved in with... read more
Latest LUV Mail
From: David Zanolla
Orlando,Florida
LUVing the Little Moments
Dec 28 2012
I understand customer service. I teach a college-level course about one of the most successful customer service...
