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Recent Activity Posts
What's Your 2012 Travel Resolution?
By: Katie Coldwell 
Jan 04 2012
Happy
New Year 2012! I love turning over a new page in the calendar with a
fresh start; there’s something that’s so exciting about a blank slate.
And, I love receiving a fresh batch of vacation days—this means it’s time to
start dreaming about what trips to take and what types of adventures might be
in store for 2012.
And this year, with an extra day “leaping” in February,... read more
We’re All In This Together
By: Katie Coldwell
Aug 06 2009
At Southwest Airlines, we like to say, “we are in the Customer Service Business, we just happen to fly airplanes.” We make promises to our Customers that our Employees keep, each and every day. But to ensure we keep these promises, we know we must take care of both our Internal and our External Customers. That’s why we always capitalize the “C” in Customer and the “E” in Employee. It is both a... read more
I Second that Emotion
By: Katie Coldwell
May 23 2008
I second that emotion!
I've liked the stock exchange for a long time. I can remember when I was a little girl--in the days before the Internet--my dad would turn on CNN, tell me three letters to look for, and then I was to shout out the numbers that followed. He had me checking stock prices as they'd rise and fall throughout the day.
And of course, I love--or rather, LUV--Southwest Airlines.... read more
A Long Awaited Homecoming
By: Katie Coldwell
Jul 09 2007
(Read Eric Hoever's post below this one for the thoughts of one of our 36 Southwest Airlines Veterans.)
The last week of June, I had the great pleasure and distinct honor of hosting 36 of our Employees as they traveled to Seattle to take delivery of our 500th airplane. But these weren't just ordinary Employees (like we'd have any ordinary Employees), these 36 Employees either were currently... read more
