Feeling lucky?! Dust off that suitcase; you have a chance to win a trip to Viva Las Vegas in celebration of our 30th Anniversary in Las Vegas!Southwest has been celebrating the SPIRIT of Las Vegas with travelers from across the country since 1982. We LUV the excitement that Vegas brings to our Customers, and you can certainly tell the difference in a flight heading to Vegas and a... read more
Blog Team
Michelle Agnew
If you would have asked me five years ago if I thought I’d ever work in the airline industry, I probably would have said no. That’s the beauty of this Company. The mix of talent, skill, and background is what makes Southwest Airlines so appealing; it’s almost difficult not to fit right in. When I began my Southwest career as an Intern, I knew that I had seriously stumbled upon something special. After my internship, I decided I wasn’t ready to leave, and was able to get hired on as a fulltime Employee. I began my journey in the Culture Activities Department where I gained a wealth of Company knowledge, focusing primarily on our internal Customers—our Employees! I’ve now been here for three years; to many Employees, I’m still considered a “newbie”! I now reside in the Communications Department as a Communication Specialist. As part of this integrated Team, I find myself working on a wide range of projects and responsibilities, including: public relations, media relations, internal communication, event planning, social media involvement, corporate social responsibility and Green efforts, along with continuing to stay involved in numerous Culture initiatives.
Fun Facts
Hobbies
Traveling with friends; Tennis; Kickball; Scrapbooking; Visiting my Family in Michigan and Maryland; Going out for dinner and drinks!
Family
Depending on which “home” I am visiting at the time, I have Family in three locations. I often travel back to my hometown State of Michigan to see my family. I frequent BWI to visit my parents in Annapolis, MD, and last but not least, my very close friends and great Coworkers are considered my Texas Family!
College
Central Michigan University
Favorite Travel Destinations
Key West, Florida
Your Favorite Southwest Story
Definitely the time when I was lucky enough to score a seat on the brand spankin’ new Illinois One, flying back to Dallas from the Chicago Message to the Field. Herb was walking up and down the aisle talking to everyone and mixing drinks in the back galley; a trip I’ll never forget!
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Recent Activity Posts
CONTEST ALERT: Venture to Vegas with Southwest Airlines!
By: Michelle Agnew 
Jan 23 2012
Feeling lucky?! Dust off that suitcase; you have a chance to win a trip to Viva Las Vegas in celebration of our 30th Anniversary in Las Vegas!Southwest has been celebrating the SPIRIT of Las Vegas with travelers from across the country since 1982. We LUV the excitement that Vegas brings to our Customers, and you can certainly tell the difference in a flight heading to Vegas and a... read more
A Southwest Airlines Winter Wonderland
By: Michelle Agnew
Nov 30 2011
It’s the most
wonderful time of the year!
Nestled in the heart of Downtown Denver lies a Southwest
Airlines winter wonderland; from the holiday music to the bistro lights over
the ice, to the lighted holiday trees and the Southwest-painted Zamboni, the Southwest Rink at Skyline Park truly
embodies the SPIRIT of the holidays.
The above holiday tune rang throughout Skyline Park this
past... read more
Crossing Another Item Off Mat Kearney's Bucket List
By: Michelle Agnew
Oct 25 2011
Southwest Airlines Creates the Perfect Blend
By: Michelle Agnew
Oct 12 2011
Have you heard? Southwest Airlines is venturing into
the music, food, and wine business! Now, before you get too excited,
we’re not starting our own SWA band, or having chefs on our planes; we’ll stick
to what we know best. But we are the official airline sponsor of Live in
the Vineyard (LITV); a three-day event taking place twice a year in Napa
Valley. LITV consists of a... read more
Southwest Airlines Takes Flight on the Big Screen
By: Michelle Agnew
Sep 22 2011
Lights, camera, SWAction!
Southwest Airlines hits the big screen tomorrow as the major motion
picture Moneyball starring Brad Pitt,
Jonah Hill, and Phillip Seymour Hoffman, debuts in theaters across the country. The film is based on the 2002 story of Oakland Athletic's general manager Billy Beane's successful
attempt to put together a baseball club on a budget by employing
computer-... read more
It’s Time to Appreciate Moms!
By: Michelle Agnew
May 06 2011
At Southwest, we LUV to Own the Holidays,
and Mother’s Day is no exception! We’ll
show our appreciation to Moms joining us on Sunday, May 8, with a complimentary
adult beverage of their choice onboard the aircraft. Enjoy that hard earned cocktail, Mom, you
deserve it!
And for those Customers traveling
with us on Sunday who forgot to purchase their Mother’s Day card, we’ve got... read more
Green is Good! And It's Fun at the Top!
By: Michelle Agnew
Mar 31 2011
Doesn’t it feel good to be Green? We sure think
so! Southwest Airlines recently ranked first among North American
airlines and fourth in the world among 65 global airlines in the GREENHORIZON
Aviation 2010 World Airline Environmental Rankings for excellent
environmental performance and initiatives. Now, that’s something to be
proud of! We know we’re an airline, and our... read more
Customer Service: It's More Than Just Our Day Job!
By: Michelle Agnew
Mar 23 2011
Remember the time when you could pull up to the gas pump and two or three employees would run out to service your car? Yeah, I don’t either!
In this day and age, I believe consumers find themselves more taken aback when they receive great Customer Service, rather than receiving none at all. It’s happened to me. I’ve found myself saying, “wow, what just happened? That person was really nice to... read more
Southwest Airlines Named Best Low-Cost Airline in North America
By: Michelle Agnew
Dec 30 2010
Business Traveler Magazine recently released their 2010 Best in Business Travel Awards revealing the public’s choice for the world’s best airlines, hotels, and more! More than 8,000 experienced Business Traveler subscribers were chosen at random to answer a series of questions, ultimately ranking Southwest Airlines as the best low-cost carrier in North America—way to go, Southwest!
VP Senior... read more
the Corporate Social Responsibility Index and Southwest Airlines
By: Michelle Agnew
Oct 22 2010
For the second year in a row, Southwest Airlines ranked among the top 50 US companies on the Corporate Social Responsibility Index (CSRI). Developed by Boston College Center for Corporate Citizenship and Reputation Institute, the CSRI ranks companies in seven areas: citizenship, governance, workplace, leadership and performance, products/services, and innovation. In addition to being among the... read more
Recent Activity Luvs
Celebrating the Southwest Rink at Skyline Park: Just 4 Days Left to Lace Up Your Skates
By: Tami Door 
Jan 27 2011
This winter, Southwest Airlines teamed up with the Downtown Denver Partnership (DDP) to restore one of Denver’s favorite traditions by bringing back an outdoor ice rink to Downtown Denver. Tami Door serves as President and CEO of the DDP, and she shares with us her unique insight into the success of the Southwest Rink at Skyline Park in her blog post below.
Linda Rutherford,... read more
Diet Dr Pepper on a LUV Jet Near You!