Nuts About Southwest

It’s not every day that you experience a live concert in an airplane, let alone at 35,000 feet in the air!  As the Official Airline of Live In The Vineyard, an event which pairs live music, food, and wine in the legendary Napa Valley, we’re bringing a taste of this amazing event right to our Customers.  We’ve introduced the official Live In The Vineyard-decaled Boeing 737 airplane into... read more

Jack Henry has been ‘geek chic’ for Southwest Airlines since his first SWA flight 2 1/2 years ago. Like most little boys, we considered his penchant for planes to be fairly typical, but Jack’s love of planes was specific to SWA.  He talked so much about Southwest that the following year, when we made our summer vacation plans, we specifically decided to fly Southwest as we knew it would... read more

Each month, hundreds and hundreds of letters come through the Customer Relations Department. But it’s not every day that one of these letters offers the opportunity to change a life. Customer Relations and Rapid Rewards Writing Representative, Laura Anstine, had only been working for Southwest Airlines a few months when she received one such letter. The letter came from the Raulerson family,... read more

One of the most satisfying aspects of my job is to work alongside my colleagues to plan and execute exciting major companywide strategic initiatives. I’m pleased to report significant progress that we’ve made recently on one of these, which is a fleet modernization plan to ensure that we maintain a safe, efficient, and Customer-friendly fleet. Last month, we made a huge announcement regarding... read more