Contributor

mhennes

Mary Noel-Hennes

My name is Mary, nickname is “Mer,” which is simply a shortened version of an alternative spelling (Merry). My pronunciation would rhyme with “Cher” (though I have no aspirations of ever being known by just one name) - others who see “Mer” on my nametag pronounce it “Mur,” and that’s okay with me. I’m in my fifteenth year with Southwest, having started on the Ramp in ’92, and in ’93 I moved into Operations. I’ve been involved with the HDQ Culture Committee for the last seven years, and have loved having the opportunity to go out and meet more folks at Southwest. The most significant company event I’ve participated in was the annual Awards Banquet last year - I was asked by Colleen to recite a poem I had written to celebrate the anniversary. “Home” is my favorite place to visit, and that would be Minnesota. Most of my family and extended family still live there, so the day you hear that we’re opening a station in Minneapolis, well, you’ll probably be able to hear me yell “Hooray!” from here. (Herb, Gary, Pete - are you listening?) Jake and Arthur are my two dogs, and the loves of my life. Beyond that, I’ll leave information about me to anyone else you run into who’s met me. Most of it may be true, most of it will likely describe me as a sort of anal retentive, rambling klutz. And one who is very happy to give the “blog” a whirl.

Recent Activity:

Recent Activity Posts

Don't Knock a Green Cake 'til You've Had One.

Sep 13 2007
I'd say it crept up on me, but I'd be fibbing. I've been looking forward to this for a while, and I'm using it as an excuse to make my Grandma Betty's Chocolate-Pistachio bundt cake. On an upcoming day in September, I'll mark my 15th anniversary with Southwest Airlines, nearly all of it in my current position as an "Ops" Agent. People who work in Operations generally are internal transfers--that... read more

What does Southwest Airlines give me the Freedom to do? Mary Noel-Hennes

Jul 03 2007
Southwest gives each of its Employees so many different Freedoms--the Freedom to travel; the Freedom to continue to grow and learn; the Freedom to be financially secure; the Freedom to stay healthy; the Freedom to have fun--not quite as fancy as the Freedoms and rights expressed in the U. S. Constitution, but extensive, fulfilling freedoms nonetheless. The one that I appreciate the most, though,... read more

You Were Broken--Say Again?

May 23 2007
I love watching medical shows on TV. Love the drama, love the lingo. Medical shows are great for using language that the rest of us don't use in our everyday lives. "He's crashing! Get the blue team in here --STAT!" I wonder if doctors used the same terms away from work: "John--the Girl Scouts are here with the cookies! Bring my checkbook--STAT!" I had a friend years ago who was a nurse, and... read more

Sayin' it Loud - Sayin' it Proud

Apr 25 2007
Last week, I was out to dinner with a very good friend of mine. We were celebrating her birthday at one of our favorite restaurants, and after dinner, we decided to continue the evening at our favorite watering hole. In what could have been a "Wanna get away?" moment for a very nice young man standing next to us, my friend found herself dampened by the drink he spilled in her direction. After we... read more

Packaged by Your Friends at Fort Knox

Mar 22 2007
Ok - it's not nice to laugh at someone at their expense. Really. It IS human nature to do so, though, and sometimes it seems like it can't be helped. But since all of us have been given more or less some sense of self control, I suggest you exercise it as often as you can - especially on an airplane, especially in the presence of those people for whom it's a mighty struggle to get the peanut... read more

Not Quite One in a Million

Jun 05 2007
I'd like to believe that Southwest is known for not treating People, either Customers or Employees, like numbers. It wouldn't fit with our Corporate Culture. Yeah, numbers are a big part of any business--and we have a lot of departments that crunch, compile, chart, and report numbers. Numbers measure. Numbers represent progress and gains and losses. Numbers project and forecast and summarize. But... read more

And the Winner Is...

Feb 22 2007
I've always enjoyed watching the Academy Awards on TV, and have even been known to plan my schedule around them. The clothes! The tears! The speeches! The drama! Everyone has their favorites -- Hollywood legends and legends in the making gathered in one place for their annual celebration of excellence in film. The only thing that gets more buildup and hype and covers more time on the... read more