Yesterday, PR NEWS held its annual PR News’ PR People Awards at the National Press Club in Washington D.C. The awards showcase the top talent, innovators, and PR professionals who work day in and day out to take communication to the next level. We are thrilled to announce that several of our colleagues here at Southwest were recognized for their outstanding performance... read more
Manager Emerging Media
Member Since 2006
After brief stints selling beer on Phish tour and working for the Colorado and United States Senates, I woke up and smelled the jet fuel and began my career here at Southwest Airlines. Since joining the Southwest Airlines family in 2001, I have served in a variety of communication roles, but for the last several years my time and energy have primarily been focused on harnessing social media tools - like this blog - to improve Customer communication. We launched Nuts About Southwest in April 2006 and have since expanded our efforts to a variety of online channels including Twitter, Facebook, and Youtube. We continue to incorporate social media into every aspect of communication in a way that makes sense for Southwest and meets your expectations. Any suggestions? Let me know!
- Been there
- Southwest Destinations
Southwest Airlines can confirm that passengers are NOT avoiding travel today, Friday the 13th. Traditional superstitions appear to have been cast aside by many travelers still looking for a low fare and great Customer Service. Initial reports indicate that Customers are not avoiding row 13 on the Southwest Airlines fleet today, nor has the date prevented flying... read more
Even though "Bags Fly Free" on Southwest Airlines, lighter is always better! Kate Forgach offers five essentials for packing light on the "Go Frugal" blog. Click here for some great tips: http://www.freeshipping.org/blog/5-essentials-for-packing-light
Gary Kelly, Chairman of the Board, President, and Chief Executive Officer and Laura Wright, Senior Vice President Finance and Chief Financial Officer will discuss our third quarter 2009 results via live webcast at 11:30 a.m. Eastern Time today (Thursday). If you would like to listen in, the live broadcast will be available at http://www.videonewswire.com/event.asp?id=62631. ... read more
Beginning today, Southwest is offering fares starting as low as $59 one-way to select destinations nationwide. Fares must be purchased by Oct. 15, 2009, and are available for travel everyday except Fridays and Sundays from Oct. 13, 2009, through Feb. 11, 2010. To get these low fares, visit www.southwest.com. Examples of fares include (see Additional Fare Rules... read more
Who remembers when we served margaritas onboard? Sounds good, but few people ordered them at the time, so we removed from the menu and have since added products like Monster Energy Drink and Coke Zero. To ensure that we are meeting Customer expectations and minding costs, we continually review our onboard menu – drinks, snacks, etc. – taking into consideration both... read more
Are you a Rapid Rewards frequent flyer program member? If not, you’ll want to become one immediately. Beginning today, all Rapid Rewards Members have the opportunity to receive a bonus Rapid Rewards credit for every one-way flight—no matter where they fly. All you have to do is: 1. Register for our Double Credit promotion 2. Book a flight 3. Travel... read more
Crazy about football and free bags on Southwest Airlines? Check out two of our new ads, which debuted during this weekend’s big football match ups. The ads feature real Southwest Employees.
FAA APPROVES SOUTHWEST AIRLINES REPLACEMENT PLAN WITHOUT GROUNDING AIRCRAFT Parts Meet Manufacturer Requirements; Planes Safe to Fly; No Impact for Flying Public; Replacements Already Complete on 43 Aircraft DALLAS – Sept. 1, 2009 – Southwest Airlines today reached a resolution with the Federal Aviation Administration (FAA), which approved the carrier’s plan... read more
SOUTHWEST AIRLINES CARGO EARNS 2009 QUEST FOR QUALITY AWARD Southwest Airlines Ranks Number One in Quality for Fourth Consecutive Year DALLAS—Aug. 31, 2009— Southwest Airlines Cargo is proud to announce Logistics Management magazine ranked the airline number one among all air carrier “Quest for Quality” award winners. For the fourth year in a row, Southwest... read more
Airline Concludes Proof of Concept Testing DALLAS—Aug. 21, 2009—Southwest Airlines and Row 44 are continuing plans to roll out wi-fi beginning in the first quarter of 2010. Beginning this fall, Southwest will be moving to the next step of certifying Southwest’s full fleet with plans to begin fleetwide rollout of the Row 44 satellite service in the first... read more
SOUTHWEST AIRLINES’ BID TO ACQUIRE FRONTIER NOT SELECTED AT AUCTION Carrier’s Refusal to Remove Labor Requirement Key in Decision DALLAS, TX—Aug. 13, 2009—Southwest Airlines (NYSE: LUV) confirmed today that its bid to acquire Frontier Airlines was not selected. Southwest submitted a bid of more than $170 million to Frontier Airlines on Monday, Aug. 10, 2009, in... read more
The following information was issued today by Southwest Airlines via news release: SOUTHWEST AIRLINES’ BID TO ACQUIRE FRONTIER NOT SELECTED AT AUCTION Carrier’s Refusal to Remove Labor Requirement Key in Decision Southwest Airlines confirmed today that its bid to acquire Frontier Airlines was not selected. Southwest submitted a bid of more than $170 million to... read more
To listen to a conference call held today to discuss Southwest’s bid proposal with Ron Ricks, Executive Vice President Corporate Services and Corporate Secretary, and Bob Jordan, Executive Vice President, Strategy and Planning, please click HERE. The Transcript from the call is below. Operator: Good day and welcome to the Southwest Airlines conference call.... read more
Low-Fare Carrier Submits Bid of More Than $170 million DALLAS, TX—Aug. 10, 2009—Southwest Airlines (NYSE: LUV) confirmed today that the carrier submitted its binding cash offer of more than $170 million to acquire Frontier Airlines, which will be sold at auction as part of Frontier’s bankruptcy case. The bid was submitted to Frontier in accordance with the... read more
A press release was issued today announcing that Southwest Airlines has submitted a proposal to acquire Frontier Airlines, which will be sold at auction in bankruptcy court this month. The following memo was sent to all Southwest Airlines Employees from our CEO, Gary Kelly. This morning Southwest Airlines submitted a bid of more than $170 million to acquire Frontier... read more
Last week, Southwest Airlines confirmed that it was preparing a bid to acquire Denver-based Frontier Airlines, which will be sold at auction in bankruptcy court next month. Yesterday, August 3, was the deadline for any interested party to file a nonbinding proposal to bid on Frontier Airlines in bankruptcy court. As of yesterday, Southwest Airlines and Republic Airways are... read more
Follow-up Q&A with Ron Ricks, Executive Vice President Corporate Services and Corporate Secretary Yesterday, Southwest Airlines confirmed that it is preparing a bid to acquire Denver-based Frontier Airlines, which will be sold at auction in bankruptcy court next month. I was able to speak with Ron Ricks, our Executive Vice President Corporate Services and Corporate... read more
Q&A with Ron Ricks, Executive Vice President Corporate Services and Corporate Secretary Today, Southwest Airlines confirmed that it is preparing a bid to acquire Denver-based Frontier Airlines, which will be sold at auction in bankruptcy court next month. We sat down with Ron Ricks, our Executive Vice President Corporate Services and Corporate Secretary, to discuss... read more
SOUTHWEST AIRLINES INFORMATION REGARDING FLIGHT 2294 Scheduled Nashville-Baltimore Flight Diverts to West Virginia DALLAS, TX—July 13, 2009—Southwest Airlines confirms Flight 2294, the 4:05 pm Eastern scheduled departure from Nashville to Baltimore/Washington diverted to Yeager Airport in Charleston, W. Va at approximately 5:10 pm Eastern today after a cabin... read more
This week’s episode of Red Belly Radio is about two people flying from Chicago to Nashville. They were not traveling together, nor did they know each other. Roy Harris, a Southwest Airlines Customer would meet Rachael Jacobs, a Southwest Airlines off-duty flight attendant in the gate area. A typical introduction between two people might go something like “Rachael this is... read more
Southwest Airlines and Lady Antebellum have teamed up at the Nashville Film Festival. For more info, check out Ana Schwager's blog post.
Remember how I won that contest and became the Southwest Airlines blog-o-spondent? Well this is my first official trip, to Chicago! Witness museums, snow, public art, trains, fancy dolls, improv, and lots and lots of food. Where should I go next?
Length: 7:39 My favorite thing to do on the 4th of July: tubing the Comal River in New Braunfels, Texas. Also, I announce the winner of the tagline contest!
In this video we show you a "Day in the Life" of one of our Reservations Agents. If you are interested in a job at Southwest Airlines, this is a great place to kick off a career!