From as early as I can remember I was fascinated with the commercial airline industry and always wanted to have work in this industry. My dream came true in 2002 when I began my career with Southwest Airlines in the Customer Relations and Rapid Rewards Department. As the Team Leader of Customer Advocacy and Social Media, my primary focus is to be an advocate for our Customers while ensuring Company policies and procedures comply with Department of Transportation Passenger Protection regulations. I also oversee our Customer Relations Social Media Team which seeks opportunities to address Customer concerns and inconveniences aired via social media channels. This Team works closely with the Southwest Airlines Communications Department to ensure a consistent voice. I currently serve as an alumni member on the Companywide Culture Committee, which gives me the opportunity to spread the awesome Southwest Culture to our Employees and Customers across the Southwest Airlines system. I was born and raised in Tyler, TX and graduated from Dallas Baptist University with a Bachelor of Business Administration Degree. On a personal note, I enjoy traveling anywhere I can find a beach!