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sboutellie

sboutellie

Member Since 2010

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Flashback Fridays: Antique Hardware

By: Brian Lusk blusk

Jul 27 2012
Although many consider me “antique hardware,” I am referring to computer hardware.  The 1970s was a decade of great change for the airline industry.  The first wide-bodied aircraft took to the airways, airline deregulation came about, one airport, Love Field, was reregulated with the Wright Amendment, and the first hardware resembling today’s computers began appearing in airline offices... read more

SCHEDULE EXTENDED—NOW ACCEPTING BOOKINGS THROUGH JUNE 1, 2012!

By: Bill Owen bowen

Oct 03 2011
This morning we extended our schedule out through the first of June of next year, which gives us 242 days of bookable inventory!  We’ve re-optimized the schedule to allow for typical seasonal changes (traffic, weather) which drove changes in 50 markets (and all market changes noted are roundtrip).  Nineteen markets will decrease slightly, 24 will increase slightly, we’re bringing two... read more

Flashback Fridays--Once Upon a Time in Detroit

By: Brian Lusk blusk

Jul 09 2010
Once upon a time, Southwest Airlines flew to two airports in the Motor City.  We began service to the area with 12 nonstop flights a day to Detroit Metro (DTW) on June 4, 1987.  Ever since the end of World War II, Detroit’s air service had been centered on airports in suburban areas west of the city.  First, all carriers served the new Willow Run Airport (YIP) in Yspilanti until the mid-1950s. ... read more

Flashback Fridays: Love Field Operations

By: Brian Lusk blusk

Sep 16 2011
In past editions of Flashback Fridays, I’ve written about our early 10-minute turns, an operational procedure that helped secure our survival.  Today, we go back to that period, specifically the year 1974.  To be honest, I couldn’t tell exactly what I had here in these photos—was it an originating flight, or instead, was it another photographic record of a quick turn, this time at... read more

Reflections: 9/11 Ten Years Later

By: Stephen M. Keller skeller

Sep 10 2011
Southwest Airlines Employees reflect on 9/11. We will never forget.   read more

We've Got Spirit, Yes We Do

By: Brooks Thomas bthomas

Oct 01 2010
It's been an eventful week here at Southwest Airlines, and not just for obvious reasons.  Spirit Week happens annually, as a way to celebrate the Company's great Culture. During the year, we focus on exhibiting three principles: A Warrior's Spirit, a Servant's Heart, and a Fun LUV-ing Attitude.  I'm the new guy, and will be for awhile, so this is all fresh for me.  Still, I can say with... read more

What Are The Five Secrets Of A Successful Group?

By: Christine Ortega cortega

Oct 13 2010
I found out the answer to that question recently at the North Dallas Chamber of Commerce annual luncheon. So, here they are: the five principles for any group to be a success from wildcatter and savvy businessman Ray Hunt : #5 Be contrarian with a purpose.  Advances in communication now cause herd mentality. That is not desirable. Going in the opposite direction will leave an open field of... read more

2011 Customer Service Kickoff

By: Shannon Draper sdraper

Feb 11 2011
What sets us apart from everyone else?  It's our legendary Customer Service, and we are proud to call it our own invention.  Gary Kelly:  Through the years, Southwest Airlines has evolved as our industry and the needs of the traveling public have changed.  One constant has been Your commitment to delivering outstanding Customer Service.  While other airlines have tried to... read more

Southwest Airlines “Gets It” With Our Culture

By: Amy Marhoffer, Culture Communications & Planning Specialist amarhoffer

Mar 22 2011
Southwest Airlines recently learned we ranked Number Four on this year’s list of Fortune’s World’s Most Admired Companies!  Many people who know us understand why, but some may still wonder how do we do it?  The answer is simple: through our strong Culture.  It’s our focus on providing the best Customer Service for both our Internal Customers (Employees) and External Customers.... read more

It’s Not a Charity. It’s a Challenge.

By: Casey Welch cwelch

Apr 13 2011
Southwest Airlines isn’t the only organization issuing a challenge during National Volunteer Week. (On Monday we announced our 40 Hours for 40 Years Employee Volunteer Pledge). The Mission Continues, a nonprofit organization focused on providing service opportunities to veterans returning from Iraq and Afghanistan, launched The Mission Continues Challenge that asks all Americans to dedicate ten... read more