Blog Team
Shannon Draper
Born in Amarillo and raised in Lubbock. Began working for Southwest in 1982, oh yes, I wore the hot pants and boots. There were only 20 Stations when I began working with Southwest. I was a Customer Service Supervisor for 17 years, in MAF and LBB. Finally one day my husband, Tim, said let’s leave country life and move to city life. So we left and moved to DAL. I was so scared of moving that I sat in the back of our jeep and smoked one cigarette after another until we hit I-35, the whole time wondering what was I thinking. However, I had already committed to Ground Ops Training to be a Customer Service Instructor, which lasted for three years. In 2003 I helped Central Baggage Service train the Baggage Service Agents on a new application called “BRUTIS.” I guess I did a good job since they asked me in 2004 to join their team in Central Baggage Services as a Policy and Procedure Specialist. And as they say, “The rest is history.”
Fun Facts
Languages
Lubbockan, Texan, and English
Hobbies
Reading, Watching Movies, Writing, Exercising, and Shopping.
Family
Married to my High School Sweetheart, Tim. I am the youngest of seven.
Pets
Two Snorkies (half schnauzer and half yorkie): Canton Texas Draper andParisTexas Draper
High School
Coronado High School, Lubbock Texas
College
Texas Tech, well I drove thru there every day on my way to work and I hung out at the parites.
Favorite Sports Teams
None, I do not like sports. Couldn’t tell you the difference between one team or the other however, I once was a cheerleader because I was the loudest.
Favorite Travel Destinations
Cape Cod
Your Favorite Southwest Story
1.Ramp Agent in the late 80’s who thought Herb was a new Ramp Agent too. The ramp agent talked and looked just like a rodeo cowboy with a real lone Texas draw. His first day at work he was observing the Ramp Agents loading the bags on the airplane, next to him was a gentleman in a suit helping load luggage also, it was Herb. The Ramp Agent looked at Herb and asked, “You must be new too?” “Yes”, said Herb as he chuckled. “So you don’t have any uni-forms ither?” “No, don’t have any”, Herb answered. Ramper, “Wonder how we go about gettin us some of them uni-forms?” Herb, “Guess we should ask the Manager.” Ramper, “Okay let’s go ask him to get us some uni-forms.” Herb said, “Right behind you.” Of course the Manager was shocked when Herb wanted to order some uni-forms for him and the new guy. What a way to meet the CEO. 2. Before anyone knew what the Wright Amendment was: Customer came to the counter very upset because he had to buy a point to point ticket from DAL to MAF and then from MAF to LAX. He wanted to know why he couldn’t fly straight from DAL to LAX on Southwest. The Customer Service Agent who was a little new and extremely taken back by his outburst, swallowed, and in her sweet Southwest style said, “Haven’t you ever heard of the Fifth Amendment?”
Follow me:
Recent Activity:
Recent Activity Posts
Paw's Story: A Memorial
By: Shannon Draper 
May 30 2011
This Memorial Day, I hope everyone will remember those who
have served or are serving in our Military.
Memorial Day, Independence Day, and Veterans’ Day all bring about
memories of my Father, Glenn B. Self. My
Dad served his country during World War II.
He was captured and spent three years of the war in a prison camp. My Dad and the other prisoners
in his camp built a... read more
Things to do in Charleston
By: Shannon Draper
Apr 19 2011
What does Charleston have besides great food, shopping, beaches, and Southern hospitality? They now have Southwest Airlines! It is always a pleasure to be part of a Team that gets to go out and prepare a Station for its opening day. However, I would like to show you why we think you will enjoy flying on Southwest this summer to Charleston, SC.. This city is fabulous!... read more
2011 Customer Service Kickoff
By: Shannon Draper
Feb 11 2011
What sets us apart from everyone else? It's our legendary Customer Service, and we are
proud to call it our own invention. Gary Kelly: Through the years, Southwest Airlines has evolved as our industry and
the needs of the traveling public have changed.
One constant has been Your commitment to delivering outstanding
Customer Service. While other airlines
have tried to... read more
Prince Charming and the Case of the Missing Ring
By: Shannon Draper
Feb 07 2011
One thing that is interesting about my job is that you will have the opportunity to ask yourself, “How in the world could someone lose their false teeth?”Working in Central Baggage Services you see a lot of things left behind at gates, ticket counters, and on the planes by Customers. Between all of us in Central Baggage Services, there are plenty of stories.The one story that fascinates me... read more
Recent Activity Luvs
Prince Charming and the Case of the Missing Ring
By: Shannon Draper
Feb 07 2011
One thing that is interesting about my job is that you will have the opportunity to ask yourself, “How in the world could someone lose their false teeth?”Working in Central Baggage Services you see a lot of things left behind at gates, ticket counters, and on the planes by Customers. Between all of us in Central Baggage Services, there are plenty of stories.The one story that fascinates me... read more
