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Southwest Recognized as a Customer Champion

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Last week, we learned that FORTUNE has once again recognized Southwest as one of the World’s Most Admired Companies for the 20th consecutive year, for our Leadership, corporate responsibility, and innovation, among other attributes. This week, we are being recognized yet again for the outstanding Customer Service our Employees deliver day in and day out to you, our... read more

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Grab Your Passports … Southwest Is Going International

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Southwest Friends—it’s official!  A new chapter begins today in Southwest Airlines’ history, as we begin selling international itineraries that will be flown by Southwest aircraft.  Drum roll, please …. Oranjestad, Aruba (AUA); Nassau, Bahamas (NAS); and Montego Bay, Jamaica (MBJ) will become the very first international Southwest Airlines destinations beginning... read more

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2012 Southwest Airlines One Report: People in Photos Part 2

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This is the fourth in a series of posts about our fourth annual integrated annual report, the 2012 Southwest Airlines One Report™, where we illustrate our triple bottom line approach that takes into account our Performance and productivity, the importance of our People and the Communities we serve, and our commitment to efficiency and the Planet. I started my career at... read more

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Celebrating Women’s History Month

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Throughout America’s history, innumerable women have steered the course of the nation with stories of steadfast grit and determination.  From first reaching for the ballot box in 1920 to breaking barriers on both athletic grounds and the battlefields, American women have stood resolute in the face of adversity and overcome obstacles to realize their full measure of... read more

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JD Power Ranks SWA Among the Best

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In my years of service at Southwest, I’ve seen the power of Customer Service through our Employees’ positive attitudes and “can do” spirit.  The Golden Rule has been part of our Culture since the beginning, and I think it absolutely speaks to why Southwest has such a great Customer Service reputation.  That is why we are continually recognized for our... read more

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A New CS&S Home in San Antone!

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More than 40 years ago, a young lawyer named Herb Kelleher sat at the bar of the St. Anthony’s hotel in San Antonio and took on the crazy idea of creating an airline.  San Antonio is the birthplace of Southwest Airlines, both in concept and as one of the original cities in our Texas Triangle—it's clear that our roots are deep in the heart of this Texas Town. Then, in... read more

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A New Home for our San Antonio CS&S Center

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I’m delighted to share with you that this coming spring, our hardworking Employees at our San Antonio Customer Support and Services (CS&S) Center will be relocating within San Antonio to a new location at I-35 and O’Connor.  Our existing San Antonio CS&S Center (SC) has a unique design which does not allow many options for flexible use of the space nor for... read more

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2010 One Report: Customer Service

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This is the seventh in a series of posts about our integrated annual report, the 2010 Southwest Airlines One Report™, where we have illustrated our commitment to a triple bottom line and how our passion and focus on Performance, People, and Planet continues to propel us forward.The mission of Southwest Airlines is to deliver the highest quality of Customer Service with a... read more

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Customer Service Hall of Famers

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"A friendly and knowledgeable staff." If this doesn’t sound like our Southwest Warriors, I don’t know what does.  Whether our Employees are helping our Customers find the lowest Southwest fares or lending a shoulder to cry on for a Customer traveling under difficult circumstances, I couldn’t be more proud to have an extended Family of more than... read more

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Southwest Airlines Is a J.D. Power 2011 Customer Service Champion

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I’ve always thought that at the heart of Customer Service is something we live by here at Southwest:  treating others the way you want to be treated.  The Golden Rule has been part of our Culture since the beginning, and I think it absolutely speaks to why Southwest has such a great Customer Service reputation.  It’s about letting your bags fly free, it’s... read more

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5 Things Southwest is Thankful to Offer You This Holiday Season

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This time of year always reminds me that I have so many things to be grateful for.  I’m thankful for my family and our good health, but also for the 35,000 Southwest Warriors who every year make sure Customers’ holiday travels go as smoothly as possible.  Just to name a few, here are five things we at Southwest are thankful to offer you this holiday season.    ... read more

A Southwest Airlines Number to be Proud Of

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The airline industry is full of “numbers” and so many of them are important to our bottomline.  Well, here’s a number of which I am very proud—it’s the External Commendations to Complaints (Rudeness) Ratio, and it is outstanding!  For the first quarter of 2010, we received 9.82 commendations for every ONE complaint.  I can’t think of a better indicator that our... read more

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Flashback Fridays–Southwest Airlines Fare War for El Paso

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Throughout our 39 years of operation, Southwest Airlines has been involved with many famous fare wars, but some of those conflicts have been more local in nature.  This week, our guest author, Teresa Laraba our Senior Vice President Customer Service, takes us back to a fare war "on the border." Most recently, a Fare Sale has meant a rush to the Internet by our... read more

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