Member

Recent Activity:

Road to Dallas Love Field Officially Named “Herb Kelleher Way“

By:

In June 2011, the road leading into the entrance of Dallas Love Field was given the honorary name of “Herb Kelleher Way” in honor and recognition of our beloved Founder.  In preparation for the repeal of the Wright Amendment, The Dallas City Council unanimously approved to officially and permanently rename a portion of Cedar Springs Road from Mockingbird Lane to the... read more

  • 6
  • 1

Gary Needs Your Help for Halloween!

By:

At Southwest, we’re known for our Fun-LUVing Attitude, but one thing we take very seriously is our LUV for Halloween!  Of course, who better to champion that LUV than our Chairman of the Board, President, and CEO, Gary Kelly?  With Halloween just around the corner, Gary needs your help deciding who or what he’ll be this year to outdo all of his previous costumes. Need a... read more

  • 3
  • 7

Flashback Fridays: An Exclusive Speed Limit

By:

I have always wondered why the speed limit on our Corporate Campus is 18 miles per hour.  My math isn't always that great, and, initially I assumed it had something to do with a possible metric conversion or possibly some obscure city ordinance pertaining to parking lots. While there are many theories circulating, the true intent of this non-standard speed limit is primarily... read more

  • 5
  • 1

Rebuilding El Reno: One Year Later

By:

This is a guest post from Tana Ramsey Gatz, the daughter of a family who received help from more than 140 Southwest volunteers after their home was destroyed by the deadly tornado that struck El Reno, Oklahoma a little over a year ago. One year ago, on May 31, 2013, our lives were changed forever.   The day started out as a typical Friday at work with the threat for... read more

  • 10
  • 2

Top Ten Ways that We Have FUN at Southwest!

By:

Though we all come from different backgrounds and corners of the world, we all seem to share one thing – a LUV of Fun!  Whether we’re working behind the scenes at Headquarters or serving Customers in the terminals and in the sky, a Fun-LUVing personality is part of our job description. In honor of January 28th being “National Have Fun at Work Day”, here are some of... read more

  • 8
  • 1

From: Bryan Turner

Care Package Coordinator

Oakland First Officer Bryan Turner truly appreciates Oakland Senior Crew Base Coordinator Danielle Nobori, because, for Bryan, Danielle coordinated special efforts to help him get back on the road to recovery from an illness.  Bryan came down with the bug shortly before he was to go on a three-day reserve block.  He made the call to our Oakland Base, and, before he knew what... read more

  • 10
  • 1

Preparedness Month: Ready When the Time Comes

By:

Following the tumultuous weather events of 2012, including Hurricane Sandy, Oklahoma tornadoes, and most recently, flooding in Colorado and the western region, being prepared in the wake of a disaster is more relevant than ever. While we can never predict such events, Southwest Airlines maintains relationships with disaster response organizations year-round to ensure we... read more

  • 4
  • 1

For James, It Was All Worth It

By:

When I think about my son, James, I remember his contagious smile.  Today marks six months from James’ passing, but I will always remember the joy that he brought to our family, and the lives that he touched while he was with us.  I also remember the special time that I got to spend with him on his Make-A-Wish® trip last summer. Our entire family accompanied James on his... read more

  • 21
  • 1

Help Needed: CEO, Gary Kelly, Needs a Halloween Costume!

By:

No tricks, just treats for this year’s Southwest Airlines Halloween extravaganza!  You know that at Southwest, we tend to do things a littttttle differently—in a good way, of course!  Examples include Bags Fly Free, No Change Fees, Open Seating, and most importantly, our Legendary Corporate Culture, which makes us the most FUN and Friendly to fly! Halloween at Southwest... read more

  • 8
  • 3

A Tale of Two Wishes

By:

Recently, Make-A-Wish® granted my six-year old son Alex’s wish to go to the Florida theme parks. In addition to having his one true wish granted, Alex’s passion for airplanes resulted in a unique opportunity from Southwest Airlines who invited our family to participate in a special Southwest celebration to commemorate the new service out of Wichita, Kansas, making my son... read more

  • 11
  • 1

SWA September 2013 Star of the Month: Rob Vos

By:

Culture, camaraderie, and combined efforts are just a few things that come to mind when First Officer Rob Vos thinks about Southwest Airlines. Rob joined the Southwest Family eight years ago, and he has more than 30 years of flying experience. On his first day at Southwest, Rob noticed that there was something different about the Company. “The Culture is definitely what... read more

  • 3
  • 1

Best of Flashback Fridays: A Look at Early 737-200 Delivery Flights

By:

After rereading this September 2012 post from Brian, I couldn’t agree with him more—there is nothing like that “new-plane” smell. Fortunately for me, the only new aircraft delivery I have experienced at Southwest is one that I have in common with the much-missed Mr. Lusk—N215WN.  It’s a great memory that we enjoyed sharing.  One thing Brian didn’t mention is... read more

  • 2
  • 1

How My Dog Wish Came True

By:

As a 33-year-old father with severe anxiety and symptoms of post-traumatic stress disorder, I was looking for something–anything–that would make my life a little easier.  Thankfully, with the help of two nonprofits and Southwest Airlines, I was able to adopt a very special service dog, Bowser, to help me cope with my medical conditions.  Now, Bowser is an invaluable... read more

  • 8
  • 1

What Are Some of Your Great Places?

By:

Perhaps it has something to do with how, over the past two decades, technology has driven us deeper within ourselves and our living and work spaces. Maybe it’s about civic pride at a time when our cities are being eroded by neglect. Or perhaps it’s just a reflection of the pleasure we take from discovery, from a commitment to something larger than ourselves, and from... read more

  • 7
  • 2

SWA August 2013 Star of the Month: Wendy Smith

By:

A call to the Southwest Airlines reservation line changed Wendy Smith’s life. Yes, really. During her college years, Wendy would make the occasional weekend trip home to Detroit, taking advantage of Southwest’s great low-fare promotions. Before one of those trips, Wendy called 1-800-I-FLY-SWA to book her ticket. She doesn’t remember the name of the Representative with... read more

  • 6
  • 1

Best of Flashback Fridays: An Unremarked but Significant Event

By:

After reading through this particular post of Brian’s from October 2012 for the second time, I find it hard to imagine that an event as significant as this one was ever considered “unremarked.”  Which, of course, was Brian’s point. In many ways, this blog piggybacks off last week’s “Best of,” which focused on leased aircraft that came to Southwest  wearing... read more

  • 4
  • 1

From the Heart: Serving RMH Dallas

By:

When I was accepted into Southwest’s NoLimits Internship program, I couldn’t wait to participate in service projects with other Employees during the summer.  As an Intern in the Community Outreach Department, I have the unique opportunity to witness just how much Southwest Employees give from the heart to their communities. Although I’ve been a member of the Team... read more

  • 8
  • 1

Statement on Flight 345

By:

UPDATED STATEMENT:Southwest Airlines flight 345 landed at New York’s LaGuardia at 5:40 PM Eastern Monday evening from Nashville.  There were 150 people on board including Customers and Crew.   Three Customers and five Crew Members were transported to local hospitals—all have been treated and released. The aircraft, a Boeing 737-700, was last inspected July... read more

  • 39
  • 1

Airport Lingo: What Does It All Really Mean?

By:

Considering the amount of time many of us have spent in airports throughout our lives, we should all be pretty fluent in the language of ‘airport lingo’ by now. However, if you’re like me, you might only consider yourself to have a working knowledge of airport lingo, rather than fluency. Between flight decks and jet bridges; terminals and concourses; and nonstop flights... read more

  • 94
  • 8

Cooking at the Ronald McDonald House: It’s More Than Just Dinner

By:

As the Executive Director of the Houston Ronald McDonald House, I see a lot of change. Families are constantly in and out of our home depending on their child’s treatment.  Their comings and goings can be joyful and heartbreaking at the same time. Yet, one thing is constant: on the second Tuesday of every month, Southwest Airlines Employees come to cook dinner for the... read more

  • 89
  • 1

Road to Dallas Love Field Officially Named “Herb Kelleher Way“

By:

In June 2011, the road leading into the entrance of Dallas Love Field was given the honorary name of “Herb Kelleher Way” in honor and recognition of our beloved Founder.  In preparation for the repeal of the Wright Amendment, The Dallas City Council unanimously approved to officially and permanently rename a portion of Cedar Springs Road from Mockingbird Lane to the... read more

  • 6
  • 1

Flashhback Friday: Drive-Thru Ticket Counter

By:

It’s hard to imagine a time when we didn’t have the convenience of purchasing airfare on southwest.com or over the phone from one of our friendly CS&S Reps.  You can even book your next trip while in the car (just not while driving, of course) on your cell phone.  But prior to these modern booking channels, we actually offered another method otherwise associated with... read more

  • 4
  • 0

From: Eli Rodriguez

Customer of the Century

In his book, Still Foolin' 'Em:  Where I've Been, Where I'm Going, and Where the Hell Are My Keys?, Comedian Billy Crystal shares his thoughts about aging, and he fondly remembers how his mom told him every year on his birthday to "Do something special."  Southwest Airlines Customer Ina Mae Stringfield certainly took this advice! She and four travel companions tookoff in... read more

  • 12
  • 0

Repurpose with Purpose: Southwest Airlines Takes Sustainability to the Next Level

By:

Today Southwest Airlines is excited to launch LUV Seat: Repurpose with Purpose, our Company’s newest global sustainability initiative that will upcycle the used leather seat coverings from the Evolve retrofit into brand new products that support local communities.  Through the initiative's pilot program, the products will benefit communities in Kenya, Malawi, and the... read more

  • 16
  • 0

Nonstop Love: Viva Las Nonstops

By:

Beginning October 13, Dallas Love Field is FREE!  The restrictions of the Wright Amendment will be gone, ushering in nonstop destinations that span from coast to coast.   Southwest has been counting down the years and weeks (literally—we have a billboard at the Love Field entrance and a countdown clock in our Headquarters lobby) until we can say, “Goodbye, Wright... read more

  • 1
  • 0

Q&A: What is Turbulence?

By:

Our Q&A blog series answers common questions about aviation and Southwest Airlines.  Our first question about Turbulence is answered by  Southwest’s Chief Meteorologist Rick Curtis.  Have a question of your own?  Leave us a comment! Most airplane flights experience some form of turbulence between takeoff and touchdown, but luckily most of the time it’s either very... read more

  • 6
  • 0

Going Green: Cell Phone Recycling

By:

'Call Me, Beep Me, If You Wanna Recycle Me' ... July is National Cell Phone Courtesy Month, instituted to remind cell-phone users of cell-phone manners and how, when, and where it’s appropriate to use our cellular devices.  Cell phone etiquette, however, extends beyond polite use—it’s also important to consider how you dispose of your old cell phones and other... read more

  • 2
  • 0

Flashback Fridays: An Exclusive Speed Limit

By:

I have always wondered why the speed limit on our Corporate Campus is 18 miles per hour.  My math isn't always that great, and, initially I assumed it had something to do with a possible metric conversion or possibly some obscure city ordinance pertaining to parking lots. While there are many theories circulating, the true intent of this non-standard speed limit is primarily... read more

  • 5
  • 1

Southwest Marks 43 Years by Giving Back

By:

As Executive Director for The Birthday Party Project, I am in the birthday business.  Since 2012, The Birthday Party Project has been bringing homeless children joy through the magic of birthdays.  Every month, we host ten birthday parties in the Dallas/Fort Worth area at our partner nonprofit agencies.  Each party is complete with games, crafts, cupcakes, and party... read more

  • 14
  • 0

43 for 43: Celebrate Southwest’s 43rd Birthday

By:

Today at Southwest Airlines, we’re celebrating our 43rd birthday, and we couldn’t be more excited!  This milestone marks another year of bringing our Customers the highest quality of Service, delivered with lots of LUV!  Over the years, we’ve adapted to the ever-changing airline industry and stayed true to our Company Spirit, conquering numerous fare wars and, of... read more

  • 8
  • 0

Southwest Employees Share Their Servant’s Hearts

By:

Every June and November, Southwest Airlines Employees throughout the country grab their aprons and bring their culinary expertise to families at Ronald McDonald Houses for our Companywide dinners. I take great pride in working for a Company that supports such an amazing organization like the Ronald McDonald House.  I have coordinated and participated in every meal our... read more

  • 7
  • 0

Rebuilding El Reno: One Year Later

By:

This is a guest post from Tana Ramsey Gatz, the daughter of a family who received help from more than 140 Southwest volunteers after their home was destroyed by the deadly tornado that struck El Reno, Oklahoma a little over a year ago. One year ago, on May 31, 2013, our lives were changed forever.   The day started out as a typical Friday at work with the threat for... read more

  • 10
  • 2

More than a Company—We’re a Family

By:

From the cockpit of a Boeing 737 to our Governmental Affairs office in Washington, D.C., Southwest Airlines Employees work in all kinds of places.  While each workspace is different, they all share one thing in common: our incredible Employees, who are the heart and soul of Southwest. Though we are spread across the country, we’re united through our Warrior Spirits,... read more

  • 2
  • 0

A Flight Come True

By:

Johnny Williams has always dreamed of flying, but because his family preferred driving, he had never had the opportunity.  At 83 years old, he still hadn’t flown in a plane and looked out the window over the clouds—until recently. After Johnny was diagnosed with cancer, his daughter, Jennifer, decided to make Johnny’s dream come true.  They arrived at the Nashville... read more

  • 9
  • 0

Mobile Boarding Passes Land at Southwest Airports

By:

We are pleased to announce that getting through the airport just got easier and greener for Southwest Customers.  The mobile boarding pass feature is now available at all U.S. airports Southwest serves, making travel for our Customers as easy and convenient as possible.  Customers who choose this option can bypass printing a paper boarding pass at their home, office or at... read more

  • 13
  • 5

Support Transparent Airfare

By:

Did you know that approximately 20 percent of total ticket costs go toward federal taxes?  Did you also know that airlines are required by the Department of Transportation (DOT) to advertise the full price including our fare and all taxes? The DOT rule enables the government’s increased taxes to effectively go unnoticed by those who pay them.  Air fare looks deceptively... read more

  • 9
  • 6

From: Flight Attendant Heather

Coffee from Chris

Oakland Flight Attendant Heather and her Fellow Crew Members did not have enough time to get coffee before their early morning flight, however, Washington Dulles (IAD) Ramp Supervisor Chris Willis was happy to bring the coffee to them!  The next time that Heather began her trip at IAD, she was met again by Chris who made sure that the Crew started their day off right with... read more

  • 11
  • 0

Wrapping Up the Adopt-A-Pilot Year with a Special Guest

By:

Being a Southwest Airlines Pilot carries with it tremendous responsibilities and privileges, but being an Adopt-a-Pilot carriers its own responsibilities and honors.  This year marked my eighth year volunteering as an Adopt-A-Pilot, and going into the classroom and teaching young minds about aviation and the keys to success never gets old!  The students’ shining (yet... read more

  • 1
  • 0

Dallas Love Field Gates: What’s Love Got to do with it? Everything!

By:

Southwest Airlines has requested two additional gates at Dallas Love Field to provide our hometown with more service, more destinations, and more LUV!  Get the facts on Love Field gates and learn what Southwest’s proposal means for Dallas. The allocation of these gates is important to the economic success of the City. Dallas’ own independent economic study concludes... read more

  • 29
  • 6

Celebrating World Wish Day

By:

Today is a special day.  Today we celebrate World Wish Day.  You probably know of Make-A-Wish and their mission—to grant wishes to children with life-threatening medical conditions. I’ve had the great blessing of becoming more involved with Make-A-Wish over the past couple of years by serving on their National Board of Directors. Make-A-Wish and Southwest Airlines have... read more

  • 8
  • 2