Blog Team

wbartels
Author Since 2010

Whitney Bartels

Grew up in Kansas City, and moved to Dallas to attend Southern Methodist University. I graduated with a degree in Corporate Communications and Public Affairs, with minors in Spanish and Business. Upon graduation, I was offered an internship at Southwest with Charitable Giving and Community Relations. I LUVed the experience and the Company too much to leave, and took a full-time position as a Writer in Customer Relations on August 23. Less than a year later, I began a new adventure as @southwestwhit- working with Customers in the online space and promoting out brand!

Fun Facts

Languages

English and un pocito de Espanol

Hobbies

Running, Triathlons, Reading, Traveling

Family

Two great parents, and I’m in the middle between an older sister, Hayley, and little brother, Nick (who isn’t so little at 6’3).

Pets

Just one dog Cleo, who never hesitates to eat everything in sight.

High School

Blue Valley North High School, Overland Park, KS

College

Southern Methodist University

Favorite Sports Teams

Mizzou Tigers, KC Chiefs, SMU Mustangs, Texas Rangers

Favorite Travel Destinations

West Coast SWA Cities, and Anywhere in Spain!

Your Favorite Southwest Story

I’m still fairly new here, but I had an incredible Summer of LUV as an intern in the No Limits Internship program. My favorite memories were traveling all over the system with fellow interns. Not only did I get to experience numerous SWA cities firsthand, but I was able to meet the incredible Employees out in the field that make our Company so special.

Recent Activity:

Recent Activity Posts

Live in the Vineyard: A Perfect Pairing

Apr 25 2012
As soon as I stepped into Uptown Theatre in downtown Napa on Friday night, April 13, I knew I wasn’t at an ordinary concert. The theatre was filled with experts in the music, food, and wine industries, making the perfect audience for the event.  The venue was small and intimate, complimenting the acoustic sounds of some of the most popular artists today. The event was Live in the Vineyard,... read more

Winning Spirit: Helping Tacey

Jan 12 2012
Each month, hundreds and hundreds of letters come through the Customer Relations Department. But it’s not every day that one of these letters offers the opportunity to change a life. Customer Relations and Rapid Rewards Writing Representative, Laura Anstine, had only been working for Southwest Airlines a few months when she received one such letter. The letter came from the Raulerson family,... read more

LUV at 30,000 Feet

Aug 17 2011
For six years, Paul Lovine and his girlfriend, Kat, have been flying between Burbank and Oakland to see each other as much as possible despite the distance. In the process, the couple has accumulated literally thousands of miles traveling the popular route, proving their loyalty to Southwest, and their love for one another. So, when Paul, who prefers to go by his middle name, was searching for... read more

Stories from the System: A Family Far From Home

Jun 02 2011
We hear it all the time: it’s the People who make Southwest Airlines unique.  Through Customer Service, Charitable Giving, and the everyday tasks of running an airline, the People of Southwest have an infinite number of opportunities to positively impact another person.  But, perhaps one of our most distinguished qualities is not only our passion for serving our Customers, but our... read more

Hopping to Help Out

Apr 25 2011
Headquarters was hopping with excitement this past week as Southwest Airlines Employees jumped at the chance to participate in an annual tradition that has been around nearly 15 years.  Each Spring, various Departments from Headquarters rally Employees to donate Easter baskets to give to local charities including Children’s Medical Center, Ronald McDonald House, and Casa Shelter.... read more

Going the Extra Mile

Mar 21 2011
See video
Positively Outrageous Service—it’s who we are, what we do, and what makes us stand apart from our competitors.  So much so, that the idea of offering Customers “outrageous” service isn’t an obligation or a task.  Rather, this service is a natural reaction, from the heart, and in perfect compliance with The Golden Rule: to treat others as we would like to be treated. As a Customer... read more

Shaving for Success: The Saga of Ruppel's 'Stache

Jan 26 2011
See video
Customer Relations and Rapid Rewards Vice President, Jim Ruppel, said goodbye to his beloved mustache of 38 years recently at our CR/RR Department luncheon. The mustache, which is nearly as old as Southwest Airlines itself, has been around since Jim’s first semester of college- even his wife had never seen that precious skin underneath his nose. But Jim couldn’t hold on to the glory days of the... read more

A New Employee and Former Intern Reflects On Her Path

Jan 04 2011
When Lindsay Lang in the People Department told us that our summer internship would serve as a three month-long interview, all I could think of was the many ways I could mess up.  Having graduated college only a mere week before the internship start date, I didn’t have any other post-graduate plans after the internship.  I knew that there were very few job offers that could lure me from... read more

Southwest Airlines Intern to Southwest Employee

Aug 18 2010
My summer of LUV at Southwest Airlines has been memorable, breathtaking, challenging and inspiring all at the same time. As I sit to write my last blog as an intern, I can’t help but reflect on what I wrote my first week here (it feels like only yesterday…), “I know that wherever my adventures may take me this summer, I will always have a family to come home to at Southwest, welcoming me with... read more

Southwest Airlines' Servant's Heart--Then and Now

Jun 21 2010
When Southwest Airlines first began 39 years ago, The Golden Rule, “Treat others as you would like to be treated,” was at the forefront of our Culture and business strategy. And today, although much has changed in how we operate, our LUV for our Customers is as strong as ever. Southwest has been giving back to the communities we serve since the very beginning. It wasn’t long before Southwest... read more

Recent Activity Luvs

Celebrating the Southwest Rink at Skyline Park: Just 4 Days Left to Lace Up Your Skates

Jan 27 2011
This winter, Southwest Airlines teamed up with the Downtown Denver Partnership (DDP) to restore one of Denver’s favorite traditions by bringing back an outdoor ice rink to Downtown Denver.  Tami Door serves as President and CEO of the DDP, and she shares with us her unique insight into the success of the Southwest Rink at Skyline Park in her blog post below.   Linda Rutherford,... read more