The following is a guest post from Customer Relations Employees Gary Reyes and Trent Wilkins. Over the past year, the Customer Relations and Rapid Rewards Department (CR/RR) has taken the initiative to share LUV with our neighbors—the wonderful students and staff of Maple Lawn Elementary School, which has been educating children at the corner of Cedar Springs and Inwood... read more
Outreach Communications Coordinator and Analyst
I graduated from SMU with a degree in Corporate Communications and Public Affairs, and minors in Spanish and Business, and have been a displaced Midwesterner ever since. Upon graduation, I was offered an internship at Southwest with Charitable Giving and Community Relations. I LUVed the experience and the Company too much to leave, and took a full-time position in 2010. Less than a year later, I began a new adventure as @southwestwhit- working with Customers in the online space and promoting our brand. Today, I'm a proud member of our Outreach Communications Team, focusing on all the positive ways Southwest is making a difference in our communities!
English and un poquito de Espanol
Running, Triathlons, Reading, Traveling
Two great parents, and I’m in the middle between an older sister, Hayley, and little brother, Nick (who isn’t so little at 6’3).
No.. but am looking to adopt (can I put that here?)
Blue Valley North High School, Overland Park, KS
Southern Methodist University
Favorite Sports Teams
Mizzou Tigers, KC Chiefs, SMU Mustangs, Texas Rangers
Favorite Travel Destinations
West Coast SWA Cities, and anywhere and everywhere in Spain!
Your Favorite Southwest Story
I’ll never forget traveling to the Boeing Factory outside Seattle, and flying home a brand-new, beautiful -800 with my co-hearts!
As we say goodbye to 2013 and ring in the New Year, most of us will resolve to make some kind of change for the better in our lifestyles, habits, and relationships. This year, how about resolving to not only better yourself, but also positively impact the environment? I find that I’m more likely to keep my resolutions when the changes are small and easy to incorporate... read more
My grandfather was and still is my hero. He served in the U.S. Navy as an Electrician’s Mate during World War II, and was present at the signing of the peace treaty on the USS Missouri. This past year, I stood at his funeral and listened as Taps was played slowly and boldly. Each note reminded me of the service and sacrifices my grandfather, along with so many like him,... read more
This is a guest blog post from Karen Blessen, Founder and Artistic Director of 29 Pieces and Executive Director of the Dallas LOVE Project. This month, we remember the defining moment when President John F. Kennedy was killed in Dealey Plaza 50 years ago. Unfortunately, this event labeled Dallas as the “City of Hate,” however, if you’ve lived in Dallas for any length... read more
Following the tumultuous weather events of 2012, including Hurricane Sandy, Oklahoma tornadoes, and most recently, flooding in Colorado and the western region, being prepared in the wake of a disaster is more relevant than ever. While we can never predict such events, Southwest Airlines maintains relationships with disaster response organizations year-round to ensure we... read more
“We want America to remember us forever,” said Bill Toledo, an original Navajo Code Talker. Mr. Toledo expressed concern that our country might one day forget the sacrifices of those who fought in World War II. After meeting eight of the original Navajo Code Talkers last week, I am certain their stories of service and honor will be remembered forever. The Navajo Code... read more
The cakes are in, and we couldn’t have asked for a better 41st birthday celebration! From vintage Flight Attendants to “Bags Fly Free,” entrants in the Pinterest “Baked with LUV” Contest showed their Southwest Spirit by decorating unique 41stbirthday cakes for the LUV airline. To enter, bakers were asked to... read more
Southwest Airlines is turning 41, and we’re looking for the perfect birthday cake to help us celebrate! Show us some LUV from your kitchen and create your favorite, original cake recipe. No Betty Crocker accepted here! The recipe must be an original creation. From June 11 to June 18, entrants must create a board titled "Baked With LUV" on their personal Pinterest profile... read more
As soon as I stepped into Uptown Theatre in downtown Napa on Friday night, April 13, I knew I wasn’t at an ordinary concert. The theatre was filled with experts in the music, food, and wine industries, making the perfect audience for the event. The venue was small and intimate, complimenting the acoustic sounds of some of the most popular artists today. The event was... read more
Each month, hundreds and hundreds of letters come through the Customer Relations Department. But it’s not every day that one of these letters offers the opportunity to change a life. Customer Relations and Rapid Rewards Writing Representative, Laura Anstine, had only been working for Southwest Airlines a few months when she received one such letter. The letter came from the... read more
For six years, Paul Lovine and his girlfriend, Kat, have been flying between Burbank and Oakland to see each other as much as possible despite the distance. In the process, the couple has accumulated literally thousands of miles traveling the popular route, proving their loyalty to Southwest, and their love for one another. So, when Paul, who prefers to go by his middle name,... read more
We hear it all the time: it’s the People who make Southwest Airlines unique. Through Customer Service, Charitable Giving, and the everyday tasks of running an airline, the People of Southwest have an infinite number of opportunities to positively impact another person. But, perhaps one of our most distinguished qualities is not only our passion for serving our... read more
Headquarters was hopping with excitement this past week as Southwest Airlines Employees jumped at the chance to participate in an annual tradition that has been around nearly 15 years. Each Spring, various Departments from Headquarters rally Employees to donate Easter baskets to give to local charities including Children’s Medical Center, Ronald McDonald... read more
Positively Outrageous Service—it’s who we are, what we do, and what makes us stand apart from our competitors. So much so, that the idea of offering Customers “outrageous” service isn’t an obligation or a task. Rather, this service is a natural reaction, from the heart, and in perfect compliance with The Golden Rule: to treat others as we would like to be... read more
Customer Relations and Rapid Rewards Vice President, Jim Ruppel, said goodbye to his beloved mustache of 38 years recently at our CR/RR Department luncheon. The mustache, which is nearly as old as Southwest Airlines itself, has been around since Jim’s first semester of college- even his wife had never seen that precious skin underneath his nose. But Jim couldn’t hold on to... read more
When Lindsay Lang in the People Department told us that our summer internship would serve as a three month-long interview, all I could think of was the many ways I could mess up. Having graduated college only a mere week before the internship start date, I didn’t have any other post-graduate plans after the internship. I knew that there were very few job offers that... read more
My summer of LUV at Southwest Airlines has been memorable, breathtaking, challenging and inspiring all at the same time. As I sit to write my last blog as an intern, I can’t help but reflect on what I wrote my first week here (it feels like only yesterday…), “I know that wherever my adventures may take me this summer, I will always have a family to come home to at... read more
When Southwest Airlines first began 39 years ago, The Golden Rule, “Treat others as you would like to be treated,” was at the forefront of our Culture and business strategy. And today, although much has changed in how we operate, our LUV for our Customers is as strong as ever. Southwest has been giving back to the communities we serve since the very beginning. It... read more
Upon starting my Internship at the famous Southwest Airlines, I had heard many rumors as to what to expect. Stories involving outrageous Employee skits, one-of-a-kind Leadership, and above all, outstanding Employee morale resonated as I walked into Headquarters for my first day. First-day predictions always seem to fail me, and my first day at Southwest was no different.... read more