Video

LUV Mail: Chicago Midway’s LUV Pup

By:

A person’s response in the heat of the moment reveals a great deal about that individual’s character—as does their treatment of defenseless creatures.  Southwest Airlines' own MDW Customer Service Agent Fran Panozzo and her LUV for ALL Customers, whether they have two legs or four, are what make Fran a Hospitality heroine. On what seemed like just another day at... read more

  • 5
  • 0

Employee Stories: Herb from the Curb

By:

Outstanding Customer Service is nothing new to us here at Southwest Airlines; after all, we are known for treating each other—and our Customers—like Family!  Lately, we have been using a new word to better describe the service we want to provide our Customers, and that word is Hospitality. Herb Watts, nicknamed “Herb on the Curb,” is a Skycap based out of San... read more

  • 6
  • 0

Southwest Gives ‘em 20!

By:

At Southwest, we’re known for rising to the occasion. When it comes to appreciating the military, Southwest often stands front and center. As a military veteran myself, I take a lot of pride in that. We were honored and privileged to be challenged by AT&T to #GiveThem20 and raise awareness about hiring military veterans. We are one of the best military-friendly... read more

  • 14
  • 0

Celebrating #MusicMonday through a Live at 35 with NEEDTOBREATHE

By:

This is a guest blog post from Denver resident Brittany Borgard, who is among a group of winners who won a radio promotion from Live in the Vineyard and Southwest Airlines to attend a Live at 35 inflight concert with NEEDTOBREATHE and attend the band’s dress rehearsal for the second leg of their tour. On my drive home from work, I received a phone call from a local radio... read more

  • 9
  • 0

Social Media Day 2015 is here, and Southwest Airlines is celebrating!

By:

UPDATE: Periscope has emerged victorious in the Social Media Day 2015 competition! Brooks and Stancil showed us the T-point, and the crowds loved it! Thank you to everyone who tuned in; we love bringing you a behind the scenes look at our favorite airport, Dallas Love Field. Social Media Day is put on each year by Mashable to highlight “the contributions made by... read more

  • 6
  • 0

The Adventures of Southwest and TurboRoo!

By:

Birthdays are a big deal at Southwest Airlines, and we were happy to support our furry friend, TurboRoo, on his very first birthday adventure! We flew TurboRoo and his family from their home in Indianapolis to Denver, where his birthday wish came true. TurboRoo was born with only two back legs, but that never stopped him from being  an energetic and happy pup. Shortly after... read more

  • 9
  • 0

Destination: Happiness with Coca Cola and Southwest

By:

Southwest Airlines and Coca Cola are taking our partnership to new heights!  As one of Southwest’s onboard beverage partners, Coke brings happiness to Customers onboard our flights each day.  Now, Southwest has the opportunity to spread our love to the millions of Coke drinkers across the world! Coke’s loyalty program, My Coke Rewards, is a fun way to earn incentives... read more

  • 6
  • 0

Kicking Off the ATX TV Festival at 35,000 Feet!

By:

At Southwest, we’re used to doing things a little differently than everyone else. Our sponsorship of the 2015 ATX Television Festival is no exception. In the past, we’ve presented concerts through our Live at 35 program, and even welcomed models onboard for a fashion show, but we couldn’t say that we had hosted a television panel in the sky. That’s why we leapt at the... read more

  • 3
  • 0

Traveling for Two

By:

Having recently celebrated Mother’s Day, we bring you the story of Christy Wright, business coach, speaker, writer, and now mother to three-month-old Carter.  While Christy was pregnant with Carter, she was still maintaining her busy schedule of speaking, presenting, and promoting her books across the country.  She was traveling for two, which, as any expectant mom will... read more

  • 6
  • 0