In this video we show you a "Day in the Life" of one of our Reservations Agents. If you are interested in a job at Southwest Airlines, this is a great place to kick off a career!
Video
A "Day in the Life" of Reservations
By: Christi McNeill
May 07
2008
Trackback URL: http://www.blogsouthwest.com/trackback/1307
Comments
Great video!
Good job Christi!!
Bob
Great Job Christi! I think you have found your calling ;)
Thanks Dad : ) Maybe I need to shoot a Day in the Life of a MX Controller? Any excitement there?
Christi,
will you still speak to all of your Blog Team friends when you are hosting Entertainment Tonight or your own Discovery Channel series?
Blog Boy
Yes, yall will probably be my first guests when I am hosting with Ryan Seacrest! : )
Wow, you seem to be such a natural at that! I love the thumbs up when you are listening to that lady's call. Like a pro. I think there may be a spot on The View soon...maybe they will see this and call you!
Bob, did you produce this video? I love the opening sequence.
I'd like to see a sequel to this video detailing the prank calls Reservations receives. I need new ideas. ;) :D
No, Drew, I didn't do this video. I am not sure who did this one, but you are right ... they did a great job!
I am sure there will be many videos featuring different Southwest Departments and events, but I don't know about "prank calls." You probably have too many ideas already.
Hope all is well with you and your family.
Bob
I love that you are doing this. It strengthens your brand. It adds even more authenticity to the Southwest story. Well done!
Hi Christi,
After checking out your video on a day in the life of a Southwest Airlines reservation sales agent I just had to post a few comments. First and foremost I agree with your father Steve and Brian Lusk, I think you've found your true calling. Entertainment Tonight needs a fresh face like you and that's a fact!
Allow me to introduce myself, my name is Lori Piper and I've lived a day in the life of a Southwest Airlines reservation sales agent for close to twenty years. I'm proud to say I've willingly answered calls from our valued customers, either day or night, for half of my life here on planet earth! While times, policies, and procedures have certainly changed in our department over the last twenty years there is one thing that remains consistent and I believe you captured that in your video. The single most important quality a reservation agent must possess is a compassionate servants heart. All the agents that were highlighted in your video exemplified that to the utmost. No matter what the inquiry, problem, question, or concern our job as a reservation sales agent is quite simple: to help our passengers with all aspects of their travel plans. I've provided that type of friendly service since I started with our awesome company way back in the day in 1989 and will continue to do so until I end my run at Southwest Airlines. God willing, hopefully that will not be anytime soon!
Keep up the good work Christi and I look forward to more of your "Day in the Life" videos.
Lori Piper Rsa/Prc
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