Can you verify the following statement· Southwest: first and second bag free however, weight limitations do apply, $25 each way for a third checked bag, $50 for the fourth through ninth bags; will charge between $5 and $30 each way for aisle and window seats.

I know about the baggage.Please verify the fees for seats as stated above

No fees on the seating.

You're NUTS if you fly Southwest! My Custmer Service experience was a BAD one! I purchased a ticket online from Spokane to Portland, OR. I received a confirmaton number and email. Two days before the flight I called to see about making a change and I was told by a Southwest employee that I was NOT in the system and did not have a ticket! So I drove to Portland because 1-2 days before flight time I could only get a ticket for more than twice the fare. The following week I received my Credit card stmt and there was the charge from SWA for my ticket. I called Customer Relations. Armando told me: 1) "not our problem. We sent you an email; you had a ticket & didn't take the flight" 2) "When our employee told you you didn't have a ticket you should have called back & talked to someone else." I responded that when an airline employee tells you that you don't have a ticket, you don't go to the airport to get on the flight. He wouldn't give his last name or ID number, nor would he let me talk to a supervisor. He said I have the credit to use on a future SWA flight, to which I replied, "With customer service like this, I'm not sure I want future dealings with SWA!" In the end, he hung up on me. All in all he was very rude, not at all helpful or even polite. I can't believe SWA will lose a customer - or many customers - over a paltry $58! I will never recommend that anyone fly SWA and Armando's attitude and rudeness make a lie out of all Southwest's claims of being the best in Customer Service!

I absolutely love Southwest. Customer Service is the best and arrival and departures are painless. Last year while I was waiting to board my flight, I was looking out the window of the Baltimore airport and I actually saw the pilot actually walking around the plane checking evrything on the outside of the plane. I was so impressed with this extra care that give to ensure our safety. The flight was one of the smoothest ever. I am one that has a "fear of flying" but on that trip, for once I felt secure that I was in great hands.

Thank you Southwest and the pilot who was on the flight from Baltimore to Birmingham, it was the 9:30 am direct flight, tuesday, not sure June 16 or 17th, 2007.

I have only been flying since 2005-when my daughter moved to CA (I live in New England). I was terrified, and still am a little nervous at take-offs and landings. But the friendliness, humor, and even the "singing flight attendants" have me smiling as we take off. I have always found everyone i have dealt with, from the reservations people, to the ticket counter reps, to the flight crew to be courteous, friendly and really top notch. I had to fly to Puerto Rico in March and for the first time had to fly another airline-what a difference!! The food that they actually charged for (thank goodness I brought my own) was positively awful. And I missed my SWA peanuts-LOL. And our flight was delayed-no surprise-and some of my fellow passengers were very nervous about catching their connecting flights.

On one flight from Orlando, I heard other passengers in line talking about how so many of the other airlines were always late-but SWA-even if the flight arrived a little late, always seemed to make up the time in flight and get you to your destination on time. A big plus if you are catching a connecting flight!

Now I know why I only fly Southwest-and always will. I even told my daughter she'd better always live near an airport SWA services!! Last month, I had to pick up my elderly father at the airport and needed to go to the gate to help him. I was a bit nervous about a slightly confused 88 year old man traveling alone-but your attendants took good care of him-and getting the security pass to pick him up (and drop him off on the return flight) at the gate was no problem. Thank you all for all you do and keep up the good work.

A Good video from southwest on excessive fees that I think is great... On YouTube... or the link below.

http://www.youtube.com/watch?v=3ccinu-bY3s

I hope that everyone enjoys it as much as I did.

John

i dont think that Anonymous, on the comment dated 5/29/08 , is telling the whole story.. First, why would anyone, with a confirmation number and an email confirming a reservation, not follow up and talk with another agent if the first agent is saying something that is obviously incorrect... Second, SWA did not make you eat the cheap fare you paid,, they left it available to use on future business with SWA.. I dont know if any other airline that does that..

SWA seems to have it right.. sell a ticket at a reasonable price, give me a clean airplane, give me agents, pilots, flight attendants that seem to like their jobs, and get me to my destination on time and without a bunch of hassle...

GO SWA,,,, Keep up the good work

I love the folks who are complaining about Southwest after one bad experience. Wow, you must not fly much huh? Try Delta or American some time....I GUARANTEE you will RUN back to Southwest. To the person whining about a lost bag - see previous sentence. My best friend has had her luggage lost by Delta FIVE times with no recovery! Southwest has the lowest number of lost luggage in the industry, as well as the lowest number of customer complaints. I have been flying Southwest for more than 15 years, and I WILL NOT fly another airline unless I'm flying to somewhere where Southest just doesn't go. And I'm VERY hard to please.

Earlier this year I flew on Southwest Airlines for the first time in my life. I loved the whole concept. Find your own seat. Cabin crew don't bother you. BYO snacks and drinks. Really wonderful. Reasonably priced too.

Now let me tell you why I will never fly Southwest again.

After flying from Houston to New Orleans in the morning and then back to Dallas in the evening I picked up my luggage to find the top half of the slide out handle had been ripped clean off, effectively making the case useless. I sought out the Southwest customer service counter and was told that Southwest takes no responsibility for damage to customers luggage only loss.

Not good enough folks. Not only was the handle destroyed but the case was drenched. All of my clothes were soaked. It was only sheer luck that I had dragged all of the important paperwork along with me in the cabin rather than check it.

I can relate to limited service models and think you have a great service going. But a passenger's luggage is important too. Losing it is one thing. Damaging the case and ruining the contents with water is just not acceptable. Then flatly denying any responsibility rubs salt into the wound.

I would like to thank all of the staff at Southwest but especially that customer service officer in Dallas. She made sure all of the good will and high opinion garnered during the flights was shattered against the hard rock of her intractable, bureaucratic, don't care attitude.

It is not a good bargain if the flight is cheap but I have to buy a new case and replace all of the ruined clothes. Success is the sum of many small things done correctly. Luggage is a small thing that must be done correctly.

Mr. Kelly, you have a great formula for success and I wish you and your staff all the best. But no matter how well you do I will never fly with you again and never tire of telling this story. Because one good turn deserves another. Don't you think?

After missing my flight to MSY, I rebooked for an additional $240 on a flight the following day. When I called to see if I could extend my stay an additional day (to spend more time with the folks in New Orleans), I was told it would cost an additional $127. The difference the person on the phone said, was the difference between 10 day and 7 day fares. Well... pardon me for living, but that is not the impression the commercials nor these posts give. "No change fees" should really mean it, not only if you fly business select, not only if you change 10 days in advanced etc. I hate lies in advertising... and I work in advertising.