Nuts About Southwest

Can you verify the following statement· Southwest: first and second bag free however, weight limitations do apply, $25 each way for a third checked bag, $50 for the fourth through ninth bags; will charge between $5 and $30 each way for aisle and window seats.

I know about the baggage.Please verify the fees for seats as stated above

The fee for seats is untrue.

No fees on the seating.

I LOVE Southwest! You guys are truly the best when it comes to customer service, in every sense of the word!
Thank you for putting the flying public first, and especially for not inundating us with all those fees we get from other airlines!.... just because we need to change reservations or flights...!
My only complaint-if you can call it that, is that you guys are losing your "fun" side.
I know the jokes and quips might get old to you, as you fly everyday, but we, the flying public, love it. It can sometimes be the difference between a humdrum day, and that little something that makes us laugh or smile.
I've even had the experience of the pilots joining in, and I still remember his comments! Now THAT was really cool!
Keep up the great work, as we appreciate you, jokes, peanuts, and all!

You're NUTS if you fly Southwest! My Custmer Service experience was a BAD one! I purchased a ticket online from Spokane to Portland, OR. I received a confirmaton number and email. Two days before the flight I called to see about making a change and I was told by a Southwest employee that I was NOT in the system and did not have a ticket! So I drove to Portland because 1-2 days before flight time I could only get a ticket for more than twice the fare. The following week I received my Credit card stmt and there was the charge from SWA for my ticket. I called Customer Relations. Armando told me: 1) "not our problem. We sent you an email; you had a ticket & didn't take the flight" 2) "When our employee told you you didn't have a ticket you should have called back & talked to someone else." I responded that when an airline employee tells you that you don't have a ticket, you don't go to the airport to get on the flight. He wouldn't give his last name or ID number, nor would he let me talk to a supervisor. He said I have the credit to use on a future SWA flight, to which I replied, "With customer service like this, I'm not sure I want future dealings with SWA!" In the end, he hung up on me. All in all he was very rude, not at all helpful or even polite. I can't believe SWA will lose a customer - or many customers - over a paltry $58! I will never recommend that anyone fly SWA and Armando's attitude and rudeness make a lie out of all Southwest's claims of being the best in Customer Service!

Hmmm...sounds a little strange.

First off, you could have just changed your reservation online. Even better - if your new flight was cheaper than the old one, you would have gotten an automatic credit to use on a future flight! There was no need to call the airline in the first place since it all could have been handled on Southwest's website. Secondly, if you had a confirmation number then you had a ticket. I suppose it's possible the agent misheard the confirmation number or that you provided your name because you didn't have the number and the agent couldn't find it. Still, it sounds awfully strange.

Finally, Southwest allowed you to keep the funds in their system to use on future travel. Do you realize that practically NO OTHER AIRLINE ALLOWS THAT? Once you didn't take your flight, other airlines would have given you the 'too bad, so sad' routine - as happened to me after Hurricane Katrina (I had a ticket to New Orleans that I couldn't use because, well, the NOLA airport was being used as a hospital) when another carrier simply refused to refund the ticket or credit the funds to another purchase without a $100 change fee.

On time flights. No charge for snacks. No charge for sodas. No charge for pillows. No charge for blankets. No charge to check your bags. No charge to change flights. No problem changing to a cheaper flight and applying the difference to future travel. No hassles with the website. No being told where to sit. That's Southwest Airlines.

By the way, I say all this as a new convert. After years of just going with whoever was cheapest on an Internet travel site, a friend convinced me to try Southwest just this year. Not only was their fare actually the lowest, but the level of flexibility, service and lack of surcharges have convinced me. I signed up for a Rapid Rewards account and will be halfway to a free flight by the end of summer!

If your experience with Southwest was as described, it was a definite anomaly. Still, you have the funds for future travel and will not be charged a fee to use those funds...which speaks volumes about Southwest Airlines all by itself.

I absolutely love Southwest. Customer Service is the best and arrival and departures are painless. Last year while I was waiting to board my flight, I was looking out the window of the Baltimore airport and I actually saw the pilot actually walking around the plane checking evrything on the outside of the plane. I was so impressed with this extra care that give to ensure our safety. The flight was one of the smoothest ever. I am one that has a "fear of flying" but on that trip, for once I felt secure that I was in great hands.

Thank you Southwest and the pilot who was on the flight from Baltimore to Birmingham, it was the 9:30 am direct flight, tuesday, not sure June 16 or 17th, 2007.

I fly Southwest every chance that I can. The fact that Southwest allows you to change your tickets if you need to without a fee is a sign of great customer service. Southwest is the best! Keep up the good work.

I have only been flying since 2005-when my daughter moved to CA (I live in New England). I was terrified, and still am a little nervous at take-offs and landings. But the friendliness, humor, and even the "singing flight attendants" have me smiling as we take off. I have always found everyone i have dealt with, from the reservations people, to the ticket counter reps, to the flight crew to be courteous, friendly and really top notch. I had to fly to Puerto Rico in March and for the first time had to fly another airline-what a difference!! The food that they actually charged for (thank goodness I brought my own) was positively awful. And I missed my SWA peanuts-LOL. And our flight was delayed-no surprise-and some of my fellow passengers were very nervous about catching their connecting flights.

On one flight from Orlando, I heard other passengers in line talking about how so many of the other airlines were always late-but SWA-even if the flight arrived a little late, always seemed to make up the time in flight and get you to your destination on time. A big plus if you are catching a connecting flight!

Now I know why I only fly Southwest-and always will. I even told my daughter she'd better always live near an airport SWA services!! Last month, I had to pick up my elderly father at the airport and needed to go to the gate to help him. I was a bit nervous about a slightly confused 88 year old man traveling alone-but your attendants took good care of him-and getting the security pass to pick him up (and drop him off on the return flight) at the gate was no problem. Thank you all for all you do and keep up the good work.

I, too, loved the fun side of the trip. I will always remember the gal that sang "Up, Up and Away" as we left Seattle. She also sang and made appropriate remarks as we traveled from Seattle to Phoenix. Where is she????? We have encountered others who are so friendly and make the trip go so fast when they stop and talk or fuss with a child who doesn't like being where they are. A trip does not have to be scary. People do make a difference and I am hoping that Southwest will encourage flight attendants to "carry on" with some antics!! Thanks.