A lot of us on the Blog Team are here in Las Vegas to attend BlogWorld. We have our own booth, and we have had a steady stream of folks stopping by to chat. Many of them flew Southwest to the expo, and they experienced our new boarding procedures yesterday. The doors are about to open and we will be asking our visitors their thoughts about their trips, and if you have flown with the new procedures, tell us how it went.
Comments
I haven't flown with South West in too long. No one else has peanuts. I've been teaching SEO for a while and I think it would be an intelligent move for my clients who are working on travel sites to blog here to get connected in with this up and coming travel-social network.
I am here at the blog world expo. I was able to get great information. I fly southwest almost exclusively and have always had a great experience. Keep up the good work.
I came to blogworld, ate some peanuts, got a little airplane, and told my nutty friends at Southwest Airlines that I LUV them.
It is great to see Southwest Airlines at the Blog conference, once again you are the early adopters using the new world media to connect and build relationships.
I experienced the new boarding process this morning and it went without a hitch! I was at the very end of the A group and when they started boarding, by the time I turned around half of the "A's" were already through the gate! It was seriously incomparable (in a good way) to the old process (which I should mention was still quite efficient IMO); but I'm jazzed about the new process because it almost felt like I was running through the gate!
I have a question to all the people playing on this blog and want to see what they think. With the new "processes" in place, I recieved an email telling me the great news that I am now part of the "A-list" club and to log into my RR account to view the deatails. After logging in, the A-List portion of my account didn't match the information in the email I recieved telling me that I was part of the new "club". My RR info said I was not a member. When I called RR customer service somewhere in TX, I was told by the representative that "sorry" you aren't a member, yet I recieved an email saying I was (isn't an email a legal document?). The agent said there was nothing they could do about it except give me an address to write a letter.
I don't fly southwest that much anymore because I live in Miami now, but what really gets me is the fact that when you call SW for help, they can't help! For an airline that prides itself on customer service, I think they loose when it comes to getting help live on the phone from the service center. What does everyone else think about this situation with the new process where you get an email stating one thing, but your told "ha ha" - we're just kidding!
Tommy Blog
With Southwests new 3 tier fare structure, and Business Select fares, you have lost being the peoples airline. Not every passenger now has the same opportunity for choice of seats. Southwest is now like every other "Legacy" airline. I will now check other airline fare and schedules before choosing Southwest.
Southwest's new fare structure is definitely a step in the wrong direction, and I believe will eventually be corrected.
Southwest is just a fun airlines. I owned LUV stock for awhile and always fly you guys when I can. Live in C. Springs, so it's not always an option.
Best wishes!
Jeff
Hi Brian!
Have a FANTASTIC time in Las Vegas!
hope you manage to get out a bit as well and visit!
:o))
... and being just down the road from Nellis Air Force Base, hopefully you will have the time to go and see some of their many aircraft?
:oP
Raphael
I have not been able to fly Southwest yet . Everywhere I want to go out of Denver there is no flight, even when it is shown on the interactive map. I have two boys in college football and have tried to get tickets to go to games several times. With the holidays coming I am having the same problem.