Video

Gary Kelly on Becoming CEO of Southwest Airlines

By: Caleb Fox cfox

Dec 09 2009

Southwest Airlines Chairman, President & CEO, Gary Kelly, sits down with internationally known educator, best-selling author, psychotherapist, and business coach, Flip Flippen, to discuss the things in his life that led him to be the head of Southwest Airlines.

Southwest Culture, Working at Southwest, Under the hood

Southwest Airlines, Gary Kelly, Leadership, Flip Flippen

Trackback URL: http://www.blogsouthwest.com/trackback/2858

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Comments

Hi Yazdan,
Thanks for sharing your thoughts here on the blog, and given your complete disenchantment with Southwest Airlines, it's probable that nothing I could say would change your mind. Flight cancellations on Southwest are rare, during the last report from the Department of Transportation, we operated 99.6% of our flights in September (coincidentally, the same percentage as Alaska), and for the same timeperiod, our ontime percentage was almost identical to Alaska also. Yet your disappointment rests with us, and I am sorry. I am confident that your experience is not typical of the vast majority of Southwest Customers, and I hope you will try us again.
Brian

This is it. I’ve had it with this monkey business you’re leading. For many years I had lost my faith in SWA and took my business to Alaska as I’d had enough of the hassle for having an airline that gouged me at every opportunity, canceled my flight when they didn’t have enough passengers onboard to combine it with the next flight then next fight being late. As a result you end up getting home 6 hours later, going to bed passed 2:00 am when you have to get up early to go to work! Don’t get me started!
To add insult to injury when we’re about to leave the plane, the sturdiest blames the weather. It was then when I felt like getting up and screaming that the weather had nothing to do with it. First you cancel our 5:50 flight to combine passengers with the next fight at 9, then that flight end up being late for mechanical issue till 10:35. The last flight I had 10 days ago, was 3 hours late for the door not shutting!
Mark my words. When you continue to treat passengers like cows in the pasture, not properly maintaining old plains when they constantly have problems, you’ll be out of business in about 11 month. Better enjoy that fat bonus you’re getting this Christmas. For next one you’ll get coal for wasting thousands of frustrating hours of your customer, soon to be going somewhere else, as I about to book the next flight of 4.
With not so kind regards
YazdD