Great that you are serving the Twin Cities and welcome. Shame on you that your employees (some of whom are this video even) elected to advertise your new service and chant obnoxiously during a reception held by the Armed Forces Services Center at the Lindbergh Terminal at MSP on Monday upon the arrival of a military charter flight that was not operated by your airline. While it is important to recognize the valiant and brave efforts of our men and women in uniform, and the Armed Forces Services Center in Minneapolis/St. Paul honors them on each and every military charter flight that operates through our airport, the events are designed to honor these men and women and are not an appropriate venue for any airline or any company for that matter, to advertise or chant such tacky slogans as "Southwest is in the house". It was a great disappointment and did not represent the best of your airline, moreover, it left a poor impression of Minneapolis/St. Paul for our men and women in uniform as they flew through our airport on their way home from Iraq. If that is the brand of activity that you want to bring to our community, then Minnesota doesn't need your service and collectively you owe the AFSC, the people at the Lindbergh Terminal and the uniform your employees disgraced a large and public apology.

Patty - Thank you for sharing your concerns with us regarding the reception that our heroes from the Military received upon their arrival into Minneapolis/St. Paul on Monday. We appreciate your feedback and have shared your thoughts internally with the appropriate folks. Please understand that it was never the intention of the Southwest Airlines Employees to greet our Military heroes in an inappropriate manner.

As you know, Southwest Airlines was celebrating our inaugural flights to the Twin Cities all weekend long, culminating with a press conference on Monday. The Southwest Spirit was flying at an all-time high, and our Employees were really excited to see the fruits of their labor preparing to launch service finally pay off. That said, we certainly understand that there is a time and place to exude that excitement, and the reception for the Military was not the appropriate venue to do so. For that, we sincerely apologize.

We have taken your feedback to heart and appreciate you sharing your concerns with us.

Chris Mainz
Southwest Airlines

I was walking by that hallway and saw the Southwest lady chanting at the troops, Couldn't believe it! Lots of us were trying to say thanks and she was yelling about being able to buy tickets on Southwest out of Minneapolis. Kudos to the tall guy in the suit that called her on it. He was a lot more polite than I would have been.

Any chance SW will ever have service into Shreveport Regional...? Perhaps from Moisant (N.O. Int)?